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Showing 121 to 130 of 16642 search results for firm complaints data.

121. Adviser reporting requirements

     Tasks for regulated firms Published: 12/05/2015 Last modified: 09/02/2023
     The FCA needs information to show that you are complying with the Retail Distribution Review (RDR) rules. Learn how to stay compliant.

122. Financial crime

     Tasks for firms Published: 30/07/2015 Last modified: 11/03/2024
     Integrity of the UK's financial markets requires the FCA to ensure firms have effective systems and controls to detect, prevent and deter financial crime. Learn from good and poor examples and browse our guide to financial crime.

123. Aggregate complaints data charts 2015 H2 [pdf]

     Data Published: 24/03/2016 Last modified: 30/03/2016
     Aggregate complaints charts: 2015 (H2). Including opened, closed, upheld, speed of closure and redress.

124. Understanding complaints root cause analysis

     Focus areas Published: 15/08/2018 Last modified: 15/08/2018
     We recognise that firms of different size, scale and complexity have different systems for complaints. It is important for complaints root cause analysis (RCA) to distinguish between a symptom and the root cause of a complaint. This hypothetical

125. Complaints Data Analysis: 2018 H1 [pdf]

     Data Published: 29/10/2018
     This analysis looks at the aggregate complaints data for 2018 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers.

126. Complaints Data Analysis: 2017 H1 [pdf]

     Data Published: 23/10/2017
     This analysis looks at the aggregate complaints data for 2017 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers.

127. Aggregate complaints data charts 2014 H2 [pdf]

     Data Published: 27/03/2015 Last modified: 27/03/2015
     Aggregate complaints charts: 2014 (H2). Including opened, closed, upheld, speed of closure and redress.

128. Complaints Data Analysis: 2017 H2 [pdf]

     Data Published: 19/04/2018
     This analysis looks at the aggregate complaints data for 2017 H2 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers.

129. Regulatory reporting

     Tasks for regulated firms Published: 03/05/2016 Last modified: 09/02/2023
     Find out more about the type of reports you should be sending us to comply with our regulatory requirements.

130. Aggregate complaints data: 2018 H2

     Data Published: 18/04/2019 Last modified: 18/04/2019
     This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.