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Showing 21 to 30 of 2528 search results for firm complaints data for 2014.

  1. FCA publishes update on PPI work – firms have improved complaints handling and are reopening two and a half million old complaints to ensure fair redress is paid

    Press Releases Published: 29/08/2014 Last modified: 01/11/2016
    In around two and a half million complaints this was not necessarily the case so, at our request, firms will be looking at these complaints again. ... While the FCA recognises that firms can change the way they handle complaints, it must always be done

  2. New rules on packaged bank accounts have improved standards, but firms have more work to do on sales and complaints handling

    Press Releases Published: 20/10/2016 Last modified: 20/10/2016
    The Financial Conduct Authority (FCA) has today published findings from its thematic review of packaged bank accounts.

  3. Complaints data

    Data Published: 25/04/2024 Last modified: 25/04/2024
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

  4. Banking complaints up as total complaints fall by 7%

    Press Releases Published: 30/03/2015 Last modified: 07/02/2022
    Financial services firms received 2,183,540 new complaints (including those related to PPI) between July and December 2014

  5. Antony Townsend to be new Complaints Commissioner

    Press Releases Published: 25/04/2014 Last modified: 25/04/2014
    The Bank of England and the Financial Conduct Authority (FCA) have today announced the appointment of Antony Townsend as Complaints Commissioner. ... We are pleased that Antony has been appointed as Complaints Commissioner and value the impartial

  6. CP14/30: Improving complaints handling

    Consultation papers Published: 12/12/2014 Last modified: 07/02/2022
    We are consulting on proposed changes to rules to improve complaints handling.

  7. FCA consults on complaints handling improvements

    Press Releases Published: 12/12/2014 Last modified: 07/02/2022
    Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals from the Financial Conduct Authority (FCA) on changes to the rules on complaint handling and post-sale telephone

  8. Aggregate complaints data 2013 H2 [xlsx]

    Data Published: 07/04/2014 Last modified: 09/04/2014
    Aggregate sector wide firm complaints data for 2013 H2. Including opened, closed, upheld, speed of closure and redress.

  9. 2017 fines

    News stories Published: 31/01/2017 Last modified: 07/03/2019
    This table contains information about fines published during the calendar year ending 2017. The total amount of fines is £229,515,303. 

  10. 2018 fines

    News stories Published: 08/01/2018 Last modified: 15/01/2019
    This table contains information about fines published during the calendar year ending 2018. The total amount of fines is £60,467,212.
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