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Showing 21 to 30 of 15731 search results for consumer%20research.

  1. Countdown to the Consumer Duty

    Speeches Published: 10/05/2023 Last modified: 10/05/2023
    Speech by Sheldon Mills, Executive Director, Consumers and Competition at EY: Less than three months to go until the Consumer Duty Implementation webinar

  2. Fair treatment of customers

    Tasks for regulated firms Published: 12/05/2015 Last modified: 15/02/2023
    All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected.

  3. How we are using the Consumer Duty

    Published: 01/11/2023 Last modified: 20/02/2024
    How the FCA is using the Consumer Duty to set higher and clearer standards of consumer protection across financial services.

  4. Webinar: Consumer Vulnerability

    Events Published: 01/03/2021 Last modified: 01/03/2022
    Our webinar to learn about our Vulnerability Guidance and the role you and your firm play in ensuring customers are treated fairly.

  5. A to Z of financial terms - Consumer%20research

    Consumers Published: 20/03/2023 Last modified: 20/03/2023
    A to Z of financial services to help you understand financial and legal terms.

  6. Consumer Duty firm survey – Spring 2023

    Data Published: 28/06/2023 Last modified: 28/06/2023
    The FCA commissioned Ipsos UK to undertake an anonymous survey of 1,230 firms in scope of the Consumer Duty. This survey adds to the FCA's understanding of how prepared firms are for when the Duty comes into force for products and services that are

  7. Car finance complaints

    Complaints Consumers Published: 11/01/2024 Last modified: 21/03/2024
    Some car finance customers may have been charged too much on their loans. Find out what to do if you think this affects you.

  8. Consumer credit - Sales and advice

    Consumer credit firms Published: 25/04/2019 Last modified: 16/02/2023
    Learn about the information you need to give customers when selling your products, and assessing a customer’s creditworthiness.

  9. Consumer Credit Register

    Registers and systems Published: 15/05/2016 Last modified: 03/02/2023
    The Consumer Credit Register is no longer available. As of July 2020, firms that are carrying out consumer credit activities appear on the Financial Services Register. 

  10. Sign up for Consumer Duty email updates

    Last modified: 07/09/2022
    Sign up for Consumer Duty email updates. First published: 27/07/2022 Last updated: 07/09/2022. ... If you'd like to stay up to date on our activity and upcoming industry events on the Consumer Duty, sign up to receive email updates.