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Showing 11 to 20 of 15731 search results for consumer%20research.

  1. Complaints data

    Data Published: 25/04/2024 Last modified: 25/04/2024
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

  2. Data

    Last modified: 18/04/2024
    All data published by the Financial Conduct Authority.

  3. How to complain

    Consumers Complaints Published: 17/04/2016 Last modified: 20/03/2024
    If you're unhappy with a financial product or service, find out how to complain and when you should get in touch with the Financial Ombudsman Service.

  4. Consumer Duty – information for firms

    Tasks for firms Published: 03/10/2022 Last modified: 01/11/2023
    To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market.

  5. Expectations of firms offering fractional shares to retail investors

    Firms Published: 01/12/2023 Last modified: 01/12/2023
    FCA's expectations under the Consumer Duty for firms offering fractional shares.

  6. The Financial Lives survey

    Financial Lives Published: 18/06/2018 Last modified: 10/04/2024
    Financial Lives is the FCA's flagship nationally representative survey of UK consumers. It provides information about consumers’ attitudes towards managing their money, the financial products they have and their experiences of engaging with

  7. Markets

    Markets Last modified: 24/05/2023
    FCA Markets landing page.

  8. Unfair contract terms

    Tasks for regulated firms Published: 06/05/2015 Last modified: 10/02/2023
    Find out what the FCA can do to tackle unfair contract terms in financial services contracts and what you should focus on.

  9. Status disclosure: consumer credit

    Tasks for regulated firms Published: 11/05/2015 Last modified: 07/02/2022
    Find out what information consumer credit firms need to tell customers about their regulatory status.

  10. Making and receiving payments

    Consumers Published: 18/04/2016 Last modified: 13/06/2022
    Find out about your rights when payments are made to and from your bank account, and how long it should take to make or receive a payment.