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Showing 81 to 90 of 588 search results for consumer research.

  1. Occasional Paper No. 35: Six of One…? Choice of intermediary in the UK mortgage market

    Occasional papers Published: 04/05/2018 Last modified: 04/05/2018
    As part of the FCA's mortgages market study, the FCA wanted to understand whether consumers’ borrowing costs vary materially depending on their choice of intermediary and, if so, why.
  2. Shining a light on illegal money lending: consumer experiences of unauthorised lending in the UK

    Research Published: 29/11/2017 Last modified: 29/11/2017
    Last year we conducted research with our consumer network partners into the experiences of consumers who had borrowed money from unauthorised lenders, otherwise known as loan sharks, in the UK. This research report summarises what we were told and includes some insights from individuals directly affected by what is commonly known as illegal money...
  3. Occasional Paper No. 26: From advert to action: behavioural insights into the advertising of financial products

    Occasional papers Published: 12/04/2017 Last modified: 21/07/2017
    How are we affected by financial advertising? What do we pay attention to and when might we be misled? In this paper we explore the science of advertising to answer these questions.
  4. TR14/9 - Commercial insurance intermediaries - conflicts of interest and intermediary remuneration

    Thematic reviews Published: 27/05/2014 Last modified: 27/05/2014
    The report is aimed at general insurance intermediaries, insurers, relevant trade associations, representative groups for business and consumer bodies. ... customers. We also carried out consumer research to understand SME customers’ expectations of
  5. Occasional Paper No. 49: Borrower subgroups and the path into distress: commonalities and differences

    Occasional papers Published: 08/01/2020 Last modified: 08/01/2020
    Occasional Paper 49
  6. PS20/8: Motor finance discretionary commission models and consumer credit commission disclosure

    Policy and guidance Policy statements Published: 15/10/2019 Last modified: 28/07/2020
    We’re banning commission models that give motor finance brokers/dealers an incentive to raise customers’ finance costs.
  7. CP20/1: Introducing a Single Easy Access Rate for cash savings

    Consultation papers Published: 09/01/2020 Last modified: 21/04/2020
    This consultation sets out proposals to make the market simpler and improve competition. This will help consumers know if they are getting a good deal, as well as protecting those that currently receive the lowest interest rates. We want firms to focus more on how they treat their longstanding customers.
  8. FSA - DP13/1 How the FCA could be more transparent

    Discussion papers Published: 05/03/2013 Last modified: 30/04/2014
    We are opening a debate into how the FCA and the financial services industry can be more transparent and we want you to take part in the discussion.
  9. Occasional Paper No. 45: The semblance of success in nudging consumers to pay down credit card debt

    Occasional papers Published: 26/07/2018 Last modified: 26/07/2018
    The key findings from this research paper on credit cards are summarised in the FCA Research Note Helping credit card users repay their debt: a summary of experimental research designed for a broad readership and also covering companion papers Occasional Papers Nos. 42, 43 and 44.
  10. Our response to the CMA’s final report on its investigation into competition in the retail banking market

    Corporate documents Published: 03/11/2016 Last modified: 03/11/2016
    We have set out the actions we will take forward in the retail banking market in response to a number of recommendations from the Competition and Markets Authority (CMA).