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Showing 81 to 90 of 718 search results for consumer research.

  1. Occasional Paper No. 38: Testing retirement communications: Waking up to get wise

    Occasional papers Published: 28/06/2018 Last modified: 28/06/2018
    As part of the Retirement Income Market Study and the Retirement Outcomes Review, the FCA looked into ways in which we could encourage those approaching retirement to engage with the free government guidance available to them and with their pension
  2. Occasional Paper No. 17: Access to Financial Services in the UK

    Occasional papers Published: 24/05/2016 Last modified: 31/07/2020
    This paper aims to stimulate ideas and foster a culture of access and inclusion throughout retail financial services, that embraces firms, regulators, government and consumer organisations.
  3. Insights from the 2020 Cyber Coordination Groups

    Research Published: 29/04/2021 Last modified: 29/04/2021
    Overview and insight from the latest quarterly Cyber Coordination Group meeting
  4. Beyond disclosure for high-risk investments: slow down and think

    Research Published: 02/02/2022 Last modified: 02/02/2022
    This article explores our research into risk warnings, decision points and self-certification, published in January 2021.
  5. Occasional Paper No. 13: Economics for Effective Regulation

    Occasional papers Published: 10/03/2016 Last modified: 02/09/2016
    The paper proposes a structured framework for implementing a more markets-focused and holistic regulatory economic analysis, which draws on recent innovations in behavioural, competition and other research. ... This new methodology draws on recent
  6. MS18/1: General insurance pricing practices market study

    Market studies Published: 31/10/2018 Last modified: 28/05/2021
    We have published the final findings of our general insurance pricing practices market study. As part of this, we set out a package of remedies to address the concerns identified.
  7. Occasional Paper No. 29: Aggregate market quality implications of dark trading

    Occasional papers Published: 01/08/2017 Last modified: 01/08/2017
    In this paper, we examine the impact of dark trading on aggregate market quality in the UK.
  8. TR14/2 – Thematic Review of Annuities

    Thematic reviews Published: 14/02/2014 Last modified: 28/03/2014
    commissioned a report reviewing existing research about consumer behaviour and engagement to better understand how this affects shopping around and the choice of annuity. ... Overall our results indicate that some parts of the annuities market are not
  9. TR14/8 - Insurers’ management of claims – household and retail travel

    Thematic reviews Published: 22/05/2014 Last modified: 22/05/2014
    Our aim has been to understand consumers’ experience at the point of claiming. ... We also found a number of areas where insurers could further increase consumer satisfaction.
  10. FG17/8: Streamlined advice and consolidated guidance

    Finalised guidance Published: 28/09/2017 Last modified: 11/05/2018
    This is our finalised guidance on streamlined advice and the fact find process. The summary of feedback outlines the response to our consultation.  We have updated it to include guidance from our Advice Unit in response to queries received from