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Showing 161 to 170 of 838 search results for consumer research.
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Ex post Impact Evaluation Framework – Feedback Statement
This feedback statement summarises views received from our stakeholders after the publication of a discussion paper in April 2018, and our responses to them. -
CP15/39: Rules and guidance on payment protection insurance complaints
PPI research technical report [PDF]. This consultation affects:. consumers who were - or may have been - sold PPI. ... claims management companies, other paid advocates, and consumer organisations who take forward complaints about PPI on behalf of -
TR18/1: The fair treatment of existing interest-only mortgage customers
This report shares the findings of our thematic review into the fair treatment of existing interest-only mortgage customers by lenders. -
Occasional Paper No. 49: Borrower subgroups and the path into distress: commonalities and differences
Occasional Paper 49 -
FS20/12: Intergenerational differences: summary of responses and next steps
This feedback statement sets out our approach following the discussion paper on intergenerational differences we published last year. -
Occasional Paper No. 34: Effects of the advice requirement and intermediation in the UK mortgage market
As part of the mortgages market study, the FCA wanted to understand the extent to which UK consumers might save money when buying a mortgage and to understand what may be driving some to buy more expensive mortgages. This Occasional Paper -
Increasing transparency and engagement at renewal in general insurance markets: PS16/21
In this Policy Statement we report on the main issues arising from Consultation Paper 15/41 - Increasing transparency and engagement at renewal in general insurance markets - and confirm the final rules and non-Handbook guidance. -
Understanding approaches to D&I in financial services
The FCA observed how financial services firms are designing and embedding diversity and inclusion strategies. The observations give an overview of initiatives to improve diversity and inclusion, which industry leaders can consider in reviewing their -
Occasional Paper No. 7: Stimulating Interest: Reminding savers to act when rates decrease
Reminders make a notable difference to switching behaviour in savings accounts around the time of interest rate decreases. -
DP15/2: Transaction Costs Disclosure: Improving Transparency in Workplace Pensions
pension industry professionals and advisers. pension scheme members. consumer groups. member representative organisations.