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Showing 111 to 120 of 130 search results for complaints data to help assess how well firms are treating.
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Consumer Duty implementation plans
The Consumer Duty will set higher and clearer standards of consumer protection across financial services and require firms to act to deliver good outcomes for customers. The FCA sets out here the findings from their review of firms’ plans to embed -
Coronavirus linked forbearance: key findings
We set out our findings from our review, where we considered mortgage and consumer credit firms' implementation of Tailored Support Guidance since November 2020 and the operational readiness of firms to support customers in financial difficulty. -
Consumer credit countdown – Review into debt collection practices of payday lenders starts on day one of FCA regulation
Most of these firms will be the ones that cause the worst consumer detriment. ... The FCA has an overarching strategic objective of ensuring the relevant markets function well. -
The Evolution of the Mortgage Market
To help firms when thinking about developing new products and distribution strategies we have recently undertaken a thematic review which looks at firms Governance of Mortgage Lending Strategies and we will ... We have consulted on some high-level, -
General insurance product value and coronavirus (Covid-19) Guidance – update
We set out the findings from our multi-firm review assessing how firms have responded to our general insurance (GI) distribution chain Guidance (further to the product governance rules implemented by the IDD) and coronavirus (Covid-19) value Guidance -
Supporting consumers through tough times – priorities for credit regulation
Speech by Brian Corr, Interim Director of Retail Lending at the FCA, delivered at Credit Summit 2022 -
Building a common language in the mortgage market
Speech by Linda Woodall, Director of Mortgages and Consumer Lending FCA at the Council of Mortgage Lenders (CML) - Mortgage Industry Conference and Exhibition. This is the text of the speech as drafted, which may differ from the delivered version. -
Improving the suitability of financial advice
Speech by Debbie Gupta, Director of Life Insurance and Financial Advice Supervision at the FCA, delivered at Money Marketing Interactive Conference 2019, Harrogate. -
Mortgages and coronavirus: updated draft guidance for firms
FCA proposes updated draft guidance for firms on mortgages, debt advice and coronavirus -
Getting the right investor outcomes
Speech by William Amos, Director of Wholesale Banking and Investment Management at the Investment Week Fund Management Summit, London. This is the text of the speech as drafted, which may differ from the delivered version.