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Showing 71 to 80 of 211 search results for complaints data from firms to enable us to monitor.

  1. Our approach to consumers

    Corporate documents Published: 19/03/2024 Last modified: 19/03/2024
    Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective.

  2. Market Watch 78

    Newsletters Published: 09/04/2024 Last modified: 09/04/2024
    Newsletter on market conduct and transaction reporting issues, March 2024.

  3. Retirement income market data 2021/22

    Data Published: 06/10/2022 Last modified: 25/09/2023
    This page provides analysis of the latest data from firms on the retirement income market for 2021/22.

  4. Financial Conduct Authority publishes first set of data under new complaints rules

    Press Releases Published: 26/04/2017 Last modified: 26/04/2017
    The Financial Conduct Authority (FCA) has published data on the number of complaints reported by firms under new rules which came into force on 30 June 2016.

  5. FCA urges Claims Management Companies and High Cost Lenders to work better together

    News stories Published: 31/03/2021 Last modified: 31/03/2021
    We remind HCLs and CMCs that we expect them to work together to resolve disputes and disagreements in the interest of their customers.

  6. Unstable coins: cryptoassets, financial regulation and preventing financial crime in the emerging market for digital assets

    Speeches Published: 06/03/2020 Last modified: 06/03/2020
    Speech delivered by Therese Chambers, Director of Retail and Regulatory Investigations at the FCA, on cryptoassets.

  7. Retirement income market data 2019/20

    Data Published: 29/09/2020 Last modified: 25/05/2022
    This page provides analysis of the latest data from firms on the retirement income market for 2019/20.

  8. Safe custody services and money laundering

    Tasks for regulated firms Published: 22/02/2016 Last modified: 21/02/2023
    Find out more about what businesses that rent safety deposit boxes need to do.

  9. Retirement income market data 2020/21

    Data Published: 09/12/2021 Last modified: 09/12/2021
    This page provides analysis of the latest data from firms on the retirement income market for 2020/21.

  10. The Financial Conduct Authority and industry agree to improve the way consumer complaints are dealt with

    Press Releases Published: 17/11/2014 Last modified: 01/11/2016
    For example, senior management is more engaged with complaint handling, and firms have also told us they are empowering their staff to make the right judgements and to demonstrate empathy. ... Firms take a narrow approach to root cause analysis (which
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