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Showing 81 to 90 of 176 search results for complaints data every six months.
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Service standards 2020/21
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2020/21. -
Periodic auctions
With MiFID II altering the landscape of equity markets, we take a look at this emerging trading format – with the help of data. -
MiFID II and the fight against financial crime
FCA Director of Enforcement and Market Oversight, Mark Steward, delivers a speech on MIFID II and ways to fight financial crime. -
Finding opportunity in a world of uncertainty
Speech by Sarah Pritchard, Executive Director, Markets, at the CityUK Annual Conference. -
Countdown to consumer credit takeover
Speech by Christopher Woolard, Director of Policy, Risk and Research, the FCA, at Frontier Economics, London. -
Anti-fraud controls and complaint handling in firms (with a focus on APP Fraud)
This publication sets out the key findings from our review of how firms mitigate the risks of APP fraud and fraud attacks more broadly. -
Laying myths to rest
Speech by Martin Wheatley, Chief Executive of the FCA, at the British Bankers’ Association Annual International Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Consumer Duty: Not once and done
Speech by Nisha Arora, delivered at Deloitte: Consumer Duty - Next Steps -
Sustainability
I am pleased to say we have sustained – having now been around for a grand total of 15 months. ... We will also continue our work to ensure that firms’ ongoing complaint-handling processes generally deliver fair redress and that any poorly handled -
The future of LIBOR
Speech by Andrew Bailey, Chief Executive of the FCA, at Bloomberg London.