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Showing 21 to 30 of 7480 search results for We use the complaints data.

  1. TR14/18 – Complaint handling

    Thematic reviews Published: 17/11/2014 Last modified: 10/11/2016
    In this review we sought to identify any barriers within firms that could prevent effective complaint handling in the future. ... By understanding firms’ complaint-handling policies and processes, we wanted to see whether consumers had been put at the

  2. Call for Input: SME access to the Financial Ombudsman Service

    Firms Calls for input Published: 17/03/2023 Last modified: 19/06/2023
    We are looking to start a review of the rules extending SME access to FOS.

  3. IRHP: background to the review

    Consumers Know your rights Published: 26/05/2016 Last modified: 14/12/2021
    Information on why the review was conducted. 

  4. Copia Wealth Management Limited is placed into liquidation

    Statements Published: 09/09/2020 Last modified: 09/09/2020
    Mr Floyd Paterson, the sole director of Copia Wealth Management Limited, a firm authorised and regulated by the FCA, has appointed Alex Kachani of Crawfords Accountants in Manchester as liquidator.

  5. Forthplus Pensions Limited in administration – advice on next steps and how to protect yourself from scams

    News stories Published: 20/10/2021 Last modified: 24/03/2022
    On 18 October 2021 the directors of Forthplus Pensions Limited, appointed Andrew Poxon, Alex Cadwallader and Barry Stewart of Leonard Curtis Business Solutions Group as joint administrators.

  6. Personal data and mutuals registration

    Last modified: 22/02/2023
    How and why the FCA uses personal data that is collected for mutuals registration.

  7. Ensuring the fair treatment of customers in vulnerable circumstances

    Firms Published: 16/06/2022 Last modified: 16/06/2022
    The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

  8. DAC Pensions Limited enters liquidation – advice on next steps and how to protect yourself from scams

    News stories Published: 31/08/2021 Last modified: 31/08/2021
    This article gives advice to DAC clients on the steps they should take and also advice on how to protect against scams.

  9. Improving the Appointed Representatives regime through greater use of data

    Data Published: 28/09/2023 Last modified: 03/10/2023
    This publication includes data from the FCA's 2021 and 2022 data requests sent to principal firms and authorisation information collected from firms. It also outlines how the FCA is improving the Appointed Representatives’ Regime (AR) regime and

  10. Update on FCA test case of the validity of business interruption claims

    Press Releases Published: 01/06/2020 Last modified: 01/06/2020
    FCA update on progress on its court action on business interruption (BI) insurance policies
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