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Showing 1 to 10 of 267 search results for We use the complaints data to help assess.

  1. Defined benefit pension transfers

    Tasks for regulated firms Published: 17/06/2019 Last modified: 18/10/2021
    Supervising defined benefit (DB) transfers has been a key priority for us since the pension reforms, commonly known as the ‘pension freedoms’, were introduced in 2015
  2. Aggregate complaints data: 2020 H2

    Data Published: 29/04/2021 Last modified: 29/04/2021
    This page focuses on complaints that financial services firms reported to us during the second half (H2) of 2020, between 1 July and 31 December 2020. This includes the latest trends and analysis by product group.
  3. Aggregate complaints data: 2020 H1

    Data Published: 15/12/2020 Last modified: 29/04/2021
    This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2020, between 1 January and 30 June 2020. This includes the latest trends and analysis by product group.
  4. Aggregate complaints data: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 
  5. Aggregate complaints data: 2019 H1

    Data Published: 17/10/2019 Last modified: 17/10/2019
    This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. 
  6. Aggregate complaints data: 2018 H2

    Data Published: 18/04/2019 Last modified: 18/04/2019
    This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.
  7. Consumer Investments: Strategy and Feedback Statement

    Corporate documents Published: 14/09/2021 Last modified: 14/10/2021
    The FCA sets out its view of consumer harm in this market and its 3-year strategy to address this. 
  8. Technical information on the aggregate data

    Data Published: 06/05/2016 Last modified: 29/04/2021
    We publish complaints data every six months for firm returns with a half-year period ending between 1 January and 30 June (H1) and between 1 July and 31 December (H2). This page provides more information about how the FCA collects and reports these
  9. Personal data used by the Contact Centre

    Last modified: 30/04/2021
    This page explains how and why we use personal data to help us respond when you write to us or call our Contact Centre.
  10. About our data

    Last modified: 14/09/2021
    The FCA publishes a wide range of data. Find out about the types of data available and how often it is published.