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Showing 1 to 10 of 542 search results for We use the complaints data to help assess.

1. Principals and appointed representatives

   Tasks for firms Firms Published: 09/05/2015 Last modified: 24/04/2024
   If you’re a principal firm for an appointed representative (AR), find out what your responsibilities are and when to notify the FCA.

2. Anti-fraud controls and complaint handling in firms (with a focus on APP Fraud)

   Multi-firm reviews Published: 07/11/2023 Last modified: 23/04/2024
   This publication sets out the key findings from our review of how firms mitigate the risks of APP fraud and fraud attacks more broadly.

3. Aggregate complaints data: 2020 H2

   Data Published: 29/04/2021 Last modified: 28/10/2021
   This page focuses on complaints that financial services firms reported to us during the second half (H2) of 2020, between 1 July and 31 December 2020. This includes the latest trends and analysis by product group.

4. Aggregate complaints data: 2020 H1

   Data Published: 15/12/2020 Last modified: 29/04/2021
   This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2020, between 1 January and 30 June 2020. This includes the latest trends and analysis by product group.

5. Aggregate complaints data: 2021 H1

   Data Published: 28/10/2021 Last modified: 28/04/2022
   This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2021, between 1 January and 30 June 2021. This includes the latest trends and analysis by product group.

6. FCA outcomes and metrics

   Data Published: 02/04/2022 Last modified: 12/03/2024
   The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them.

7. Aggregate complaints data: 2022 H1

   Data Published: 20/10/2022 Last modified: 27/04/2023
   This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2022, between between 1 January and 30 June 2022. This includes the latest trends and analysis by product group.

8. Aggregate complaints data: 2019 H2

   Data Published: 16/04/2020 Last modified: 16/04/2020
   This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 

9. Aggregate complaints data: 2019 H1

   Data Published: 17/10/2019 Last modified: 17/10/2019
   This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. 

10. Aggregate complaints data: 2018 H2

    Data Published: 18/04/2019 Last modified: 18/04/2019
    This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.