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Showing 161 to 170 of 542 search results for We use the complaints data to help assess.

  1. Market Watch 66

    Newsletters Published: 11/01/2021 Last modified: 22/01/2021
    In this Market Watch, we set out our expectations for firms on recording telephone conversations and electronic communications when alternative working arrangements are in place, including increased homeworking.

  2. Market Watch 68

    Newsletters Published: 16/11/2021 Last modified: 19/11/2021
    In this Market Watch we discuss web-based trading platforms, which are widely used for Rates and Fixed Income products and share our concerns about gaps in users’ surveillance of web-based platform activity.

  3. FCA performance scorecard - comparison metrics for personal current accounts 2021

    Data Published: 14/01/2021 Last modified: 14/01/2021
    This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider.

  4. Exploring Synthetic Data Validation – privacy, utility and fidelity

    Research articles Published: 12/06/2023 Last modified: 12/06/2023
    This paper explores the insights from a roundtable event hosted by the FCA, the Information Commissioner’s Office, and the Alan Turing Institute.

  5. Market Watch 67

    Newsletters Published: 28/05/2021 Last modified: 28/05/2021
    Newsletter on market conduct and transaction reporting issues.

  6. FS22/2: Driving Value for Money in Defined Contribution Pensions

    Feedback statements Published: 23/05/2022 Last modified: 30/01/2023
    We set out the feedback we received on our proposed framework to assess and promote Value for Money in all FCA and TPR-regulated Defined Contribution pension schemes

  7. Consumer credit reporting

    Tasks for regulated firms Published: 11/05/2015 Last modified: 09/02/2023
    Find out the reporting requirements for firms authorised to carry out regulated consumer credit activities.

  8. Using claims management companies

    Know your rights Published: 07/03/2019 Last modified: 01/03/2022
    The FCA is the regulator for CMCs in England, Wales and Scotland. The Financial Ombudsman Service has taken over complaints about CMCs.

  9. Advice checker: defined benefit pension transfers

    Know your rights Published: 04/06/2020 Last modified: 21/04/2022
    Find out if the pension transfer advice you received was right for you, and what to do if you think it wasn’t.

  10. The importance of culture in driving behaviours of firms and how the FCA will assess this

    Speeches Published: 19/04/2013 Last modified: 18/07/2013
    Speech by Clive Adamson, Director of Supervision, the FCA, at the CFA Society - UK Professionalism Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.
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