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1. Consumer Duty

   Focus areas Last modified: 16/05/2024
   Our Consumer Duty sets higher and clearer standards of consumer protection across financial services and requires firms to put their customers’ needs first

2. Consumer Duty resources

   Tasks for firms Published: 01/11/2023 Last modified: 16/05/2024
   Find publications about the introduction of the Consumer Duty including news, speeches and podcasts.

3. Cancelling an authorisation or registration

   Firm authorisation Published: 08/08/2017 Last modified: 03/08/2023
   You need to apply to the FCA to cancel your authorisation or registration. Find out how to submit your application.

4. Consumer Duty – information for firms

   Tasks for firms Published: 03/10/2022 Last modified: 16/05/2024
   To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market.

5. Countdown to the Consumer Duty

   Speeches Published: 10/05/2023 Last modified: 10/05/2023
   Speech by Sheldon Mills, Executive Director, Consumers and Competition at EY: Less than three months to go until the Consumer Duty Implementation webinar

6. Contract for differences

   Tasks for firms Published: 09/01/2017 Last modified: 21/04/2023
   Find out about the FCA's expectations of providers and brokers offering retail consumers contract for differences (CFD) products, which include spread betting and rolling spot foreign exchange (FX).

7. Dear CEO letter: Implementing the Consumer Duty for closed products and services - consumer finance [pdf]

   Correspondence Published: 16/05/2024
   Our letter setting out priority issues and actions firms should be considering ahead of the 31 July 2024 implementation deadline.

8. Dear CEO letter: Implementing the Consumer Duty for closed products and services - consumer investments [pdf]

   Correspondence Published: 16/05/2024
   Our letter setting out priority issues and actions firms should be considering ahead of the 31 July 2024 implementation deadline.

9. Dear CEO letter: Implementing the Consumer Duty for closed products and services – retail banking [pdf]

   Correspondence Published: 16/05/2024
   Our letter setting out priority issues and actions firms should be considering ahead of the 31 July 2024 implementation deadline.

10. Dear CEO letter: Implementing the Consumer Duty for closed products and services – life insurance [pdf]

    Correspondence Published: 16/05/2024
    Our letter setting out priority issues and actions firms should be considering ahead of the 31 July 2024 implementation deadline.