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Financial Lives survey
Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services. -
Financial Lives survey highlights importance of the FCA’s Consumer Duty
The FCA has found 7.4 million people unsuccessfully attempted to contact one or more of their financial services providers in the 12 months before May 2022, with the most vulnerable in society most likely to struggle with this. The figure comes from -
Financial Lives 2022 survey: insights on vulnerability and financial resilience relevant to the rising cost of living
The FCA presents early data, from its latest Financial Lives survey, on vulnerability and financial resilience, and insights into the financial positions of UK consumers in May 2022. This data contributes to the evidence base on the rising cost of -
Financial Lives 2022 survey - Key findings from the May 2022 survey: Executive summary
Executive summary for the key findings from the FCA’s Financial Lives February 2022 survey. -
Financial Lives 2020 survey: the impact of coronavirus
The Executive Summary for the FCA’s Financial Lives 2020 survey and October 2020 Covid-19 panel survey. -
Getting affordability right in consumer credit
Speech by Jonathan Davidson, Director of Supervision – Retail and Authorisations at the FCA, at Credit Summit, London. -
Treating vulnerable consumers fairly
Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances. -
Intergenerational challenges: what Mike and the Mechanics can teach us about pensions
Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the Pensions Policy Institute, London. -
It's time for an Enlightenment on financial inclusion
Speech by Nikhil Rathi, the FCA's Chief Executive, delivered at PwC Glasgow for the Scottish Financial Enterprise: Extending Financial Inclusion event. -
How to organise a COO
Speech by Emily Shepperd, FCA Chief Operating Officer and ED Authorisations, delivered at the Armstrong Wolfe COO Summit 2023 -
Building Societies and the Future of Retail Banking
Speech by Jonathan Davidson, Director of Supervision – Retail and Authorisations at the FCA, delivered at Building societies annual conference 2018, Manchester.