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Aggregate Complaint data charts April 2013 [pdf]
Aggregate sector wide firm complaints data for 2012 H2. Including opened, closed, upheld, speed of closure and redress. -
Closed complaints
This page provides a breakdown of complaints closed by product group and firm type. -
Complaints data: July to December 2015
View the data and the most complained about firms and financial products for July to December 2015. -
FSA Commentary on FSA Complaints Data 2010 H1 [pdf]
FSA commentary on FSA Aggregate Complaints Data 2010 H1 including highlights. -
Complaints data: January to June 2016
We publish details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. See the latest data and the most complained about firms and financial products. -
Aggregate complaints data: 2019 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. -
REP025 data item: FAQs
Find out more about how to complete REP025, for on-going reporting of complaints and revenue data by principal firms on their appointed representatives (ARs) and introducer appointed representatives (IARs). -
FCA performance scorecard - comparison metrics for personal current accounts 2021
This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider. -
Firm handling of complaints during coronavirus
Find out about how firms should handle complaints during coronavirus. -
Aggregate complaints data: 2019 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group.