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Showing 1 to 10 of 888 search results for Consumer Duty implementation.

1. Consumer Duty resources

   Tasks for firms Published: 01/11/2023 Last modified: 16/05/2024
   Find publications about the introduction of the Consumer Duty including news, speeches and podcasts.

2. Consumer Duty

   Focus areas Last modified: 16/05/2024
   Our Consumer Duty sets higher and clearer standards of consumer protection across financial services and requires firms to put their customers’ needs first

3. Consumer Duty implementation plans

   Focus areas Multi-firm reviews Published: 25/01/2023 Last modified: 25/01/2023
   The Consumer Duty will set higher and clearer standards of consumer protection across financial services and require firms to act to deliver good outcomes for customers. The FCA sets out here the findings from their review of firms’ plans to embed

4. Consumer Duty – information for firms

   Tasks for firms Published: 03/10/2022 Last modified: 16/05/2024
   To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market.

5. Countdown to the Consumer Duty

   Speeches Published: 10/05/2023 Last modified: 10/05/2023
   Speech by Sheldon Mills, Executive Director, Consumers and Competition at EY: Less than three months to go until the Consumer Duty Implementation webinar

6. Consumer Duty implementation: good practice and areas for improvement

   Good and poor practice Published: 20/02/2024 Last modified: 22/02/2024
   What firms are doing well and what they could do better.

7. Dear CEO letter: Implementing the Consumer Duty for closed products and services - consumer finance [pdf]

   Correspondence Published: 16/05/2024
   Our letter setting out priority issues and actions firms should be considering ahead of the 31 July 2024 implementation deadline.

8. Dear CEO letter: Implementing the Consumer Duty for closed products and services - consumer investments [pdf]

   Correspondence Published: 16/05/2024
   Our letter setting out priority issues and actions firms should be considering ahead of the 31 July 2024 implementation deadline.

9. One month to go for the Consumer Duty

   News stories Published: 28/06/2023 Last modified: 18/10/2023
   The Consumer Duty comes into force on 31July for new and existing products and services that are open for sale or renewal. Read more about how firms should be preparing.

10. Dear CEO letter: Implementing the Consumer Duty for closed products and services – retail banking [pdf]

    Correspondence Published: 16/05/2024
    Our letter setting out priority issues and actions firms should be considering ahead of the 31 July 2024 implementation deadline.