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Showing 101 to 110 of 1327 search results for Complaints Data 2010.
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PS16/11: Complaints against the Regulators
PS16/11: Complaints against the Regulators. Policy statements First published:. 31/03/2016. Last updated: 31/03/2016. ... In this Policy Statement we report on the main issues arising from CP16/6 and publish the final Complaints Scheme. -
Aggregate complaints data to 2022 H1 [xlsx]
Aggregate sector wide firm complaints data for 2022 H1. Including opened, closed, upheld, speed of closure and redress. -
PPI complaints
Payment Protection Insurance (PPI) was often mis-sold to customers. Find out more about the deadline for PPI complaints, and how to protect yourself from scams. -
Using claims management companies
The FCA is the regulator for CMCs in England, Wales and Scotland. The Financial Ombudsman Service has taken over complaints about CMCs. -
FSA - PS10/12 [pdf]
Policy FSA - PS10/12 - This Policy Statement PS10/12 reports on the further consultation in CP10/6 and final Handbook text. -
FSA - PS10/1 [pdf]
Policy FSA - PS10/1 - This Policy Statement PS10/1 reports on the main issues arising from Consultation Paper 09/21 (July 2009) and publishes final rules. -
Firm level complaints data 2023 H2 [xlsx]
Firm level complaints data 2023 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Service standards 2018/19
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19. -
FCA statement on super-complaint from Which?
Which? submitted a super-complaint to the PSR and the FCA calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster. -
Aggregate complaints data: 2021 H2
This page focuses on complaints that financial services firms reported to us during the first half (H2) of 2021, between 1 July and 31 December 2021. This includes the latest trends and analysis by product group.