Mortgages and coronavirus: updated and additional guidance for firms

This guidance applies in the exceptional circumstances arising out of the coronavirus (Covid-19) pandemic and its impact on the financial situation of mortgage customers.

Read Draft Guidance – Mortgages and coronavirus: further updated guidance for firms (PDF)

Read Draft Guidance – Mortgages and coronavirus: updated additional guidance for firms (PDF)

We have published proposals to enhance the support to mortgage borrowers who face payment difficulties due to coronavirus.

We originally published Mortgages and coronavirus guidance on 20 March 2020 and it was updated on 2 June. We also published Additional guidance for firms on 14 September 2020.

How to respond

We want to act quickly to continue to protect consumers in these difficult times. We consider that the delay involved in publishing a formal consultation accompanied by a cost benefit analysis would be prejudicial to consumers’ interests. We are therefore not doing so. This is not a statutory consultation. There is no statutory requirement to prepare a cost benefit analysis for guidance.

We would welcome comments from stakeholders on this draft guidance by 10am on Thursday 5 November 2020.

Please send your comments to: [email protected]