Overdrafts and coronavirus: updated temporary guidance for firms

This guidance applies in the exceptional circumstances arising out of the coronavirus pandemic (Covid-19) and its impact on the financial situation of overdraft customers.

Read Overdrafts and coronavirus: updated temporary guidance for firms (PDF)

On 9 April 2020, we published guidance setting out our expectation that firms should provide, for a temporary period only, exceptional and immediate support to consumers facing payment difficulties due to circumstances arising out of coronavirus.

Following a short period for comments, we have finalised our revised guidance which will provide continued support for users of overdraft products.