On 19 June 2020, we announced an update to the range of measures providing consumers of credit cards (including store cards and catalogue credit), personal loans and overdrafts with temporary support in the light of the current exceptional circumstances arising out of coronavirus (Covid-19). The measures broadly complement those already finalised for mortgages. This Feedback Statement (FS) responds to the comments we received.
We wanted to act quickly to protect consumers in these difficult times and, therefore, did not formally consult on the proposals or produce a cost benefit analysis. We consider that the delay in doing so would be prejudicial to the interests of consumers. However, we invited comments on our proposals and received 37 responses from firms, trade bodies, consumer groups and individuals.
We are now publishing our finalised rules and guidance, subject to a small number of changes. These changes clarify the scope of application of the guidance in various areas and address a number of technical issues raised by stakeholders.
Who this affects
The rules and guidance affect a range of firms including providers of:
- credit cards (including store cards and catalogue credit)
- personal loans
Actions and next steps
The guidance and rules come into effect on Friday 3 July 2020. We will continue to review this guidance and work with firms, consumer and debt advice groups, and government, to consider what other forms of support may be needed.