Help and support with PPI

The deadline to submit a complaint about PPI has now passed. We are unable to help you with your individual PPI complaint and suggest you speak directly with your provider to find out what your next steps are.

For questions about your specific PPI complaint contact the firm directly; if you are unsatisfied with the firm or the outcome of your PPI complaint you can complain to the Financial Ombudsman Service.

Alternatively, you can find general information about PPI in the links below and our FAQs, or you can call us on 0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad.

For calls using next generation text relay, please call us on (18001) 0207 066 1000.

Find out about:

You can also visit our FAQs page, which includes information on exceptional circumstances.

PPI complaints deadline leaflet

Download our leaflet for more information on the PPI complaints deadline.

Our leaflet is available in the following formats:

  • Braille
  • EasyRead version
  • Large print version
  • Audio version
  • British Sign Language

Communications campaign

We set a deadline of 29 August 2019 for PPI complaints and delivered a nationwide communications campaign to raise awareness of this deadline among consumers.

You can view our advertisements for the campaign via our media centre.