Payment protection insurance (PPI)

The PPI complaints deadline of 29 August 2019 has now passed

We set a deadline of 29 August 2019 for PPI complaints and delivered a nationwide communications campaign to raise awareness of this deadline among consumers.

What is PPI?

Payment protection insurance (PPI) was usually sold with products that you need to make repayments on, like a loan, credit card or mortgage.

Search for a provider to contact about PPI

Search for a bank or other provider to find links to their PPI websites and contact details.

Complaints made using a claims management company

Find out what it means – and what it will cost you – if you chose to pay a claims company to complain on your behalf.

FAQs - including exceptional circumstances

Find answers to frequently asked questions about different PPI topics.

Contact us about PPI


Help and support