Provisional liquidator appointed in respect of Total Debt Relief Limited

On 11 September 2018, The Financial Conduct Authority (FCA) obtained an urgent High Court Order appointing a Provisional Liquidator in respect of Total Debt Relief limited (TDR), to protect its customers’ money. The FCA is also petitioning for TDR to be wound-up, the petition for this will be heard at a later date.

Stephen Hunt of Griffins Insolvency Litigation Forensics has been appointed as Provisional liquidator. As the appointment is provisional, the management of TDR will have the opportunity to challenge the FCA’s concerns before the Court and to apply to have the appointment of the Provisional Liquidator set aside.

The FCA had concerns over how the debt management company was handling the money of its customers. The FCA has therefore taken various steps to protect the interests of TDR’s clients, ultimately applying for the Provisional Liquidator to be appointed so he can take steps to secure client funds. The FCA has also launched an investigation into the activities of the firm.

The FCA is writing to all affected TDR customers to advise them of the free help and advice that is available to them through the Money Advice Service and will continue to work closely with the firm to ensure that customers are treated fairly.

TDR is a debt management company which operates a full and final settlement model.

This typically sees the customer make payments to the debt management firm which, in turn, makes a minimum or nominal payment to the creditor. The remaining balance of the payment from the customer less fees is held by the debt management firm to create an accumulated fund over time which is then used in negotiations with creditors.

Who to contact

For queries relating to the firm

Customers should contact the Provisional Liquidator if they are concerned, or for any updates.

The Provisional Liquidator will gather as much information as possible from creditors and clients of the firm about payments made to, or owed by, the firm. Customers of TDR who believe that they are owed money by the firm should contact [email protected] as soon as possible.

They will ask you to provide the following information:

  • client reference number
  • copy of any agreements you may have entered into with TDR or other proof of debt
  • full name
  • address and contact details
  • brief summary of claim

Customers can also contact our Consumer Helpline for further information

Should you have any concerns with TDR’s conduct, then please submit a report to: using the reference number: NFRC180902502899

For advice on outstanding debts

We encourage customers who have set up a direct debit with TDR, or who pay TDR by standing order to contact their banks to cancel the arrangements.

Customers who need advice on outstanding debts can contact the Money Advice Service. The Money Advice Service is a free and impartial service set up by government. You can contact them online at or by phone on 0800 138 7777. Calls cost no more than a standard UK-wide number. The Money Advice Service will be able to discuss your situation with you for free and could help you to set up a similar arrangement to manage your debts.

What we are doing

We will write to all affected TDR customers to advise them of the free help and advice that is available to them.

Ensuring the debt management sector works well is a business plan priority and we are part way through our second thematic review of the debt management sector the findings of which will be published in March 2019. Further information regarding this review.

We refuse to authorise firms that do not demonstrate that they meet our minimum standards or follow our principles, particularly in relation to treating customers fairly. As part of this work, we are engaging with debt management firms, trade bodies, banks and creditor organisations to ensure that customers who are affected by firms leaving the debt management market are treated fairly.

Find out more about how we are working to protect consumers in this market.

Further information

We took over regulation of consumer credit, which includes debt management firms, on 1 April 2014.

Financial Services Compensation Scheme (FSCS) compensation is not available to customers of consumer credit firms with interim permission.