Our national and regional engagement programme provides our Executive Committee members and Chair with high quality insight into the experiences of users of financial services and connects them with key local organisations. To date, we have visited places across the UK, meeting local firms, consumer groups, politicians, academics, and other key influencers to discuss their experience of financial services and regional issues
Understanding the consumer experience
We established the programme in 2017. This provides us with a rich source of insight into the lives of consumers across all walks of life. During these visits, our Executive Committee members and Chair engage directly with a diverse range of stakeholders, helping to give us first-hand knowledge from local businesses, regulated firms, consumer organisations, local government and community groups.
Informing our work
Whilst we cannot address all the challenges we hear about on the visits, we use these to strengthen and build relationships with key stakeholders. They also help us to understand perspectives on key topics, helping to strengthen our knowledge of consumer issues and inform our ongoing work.
These trips are just one of many ways in which we engage with and understand the experiences of various stakeholders across the UK. Our successful Live & Local programme also includes a series of events for regulated firms across the UK. Our largest tracking survey of adults and their finances, Financial Lives, also looks at the different types of consumer and their experiences of financial products and services across the four nations of the UK, the nine regions of England, and by rural and urban areas.
We also publish pictures of our latest visits on our FCA Twitter account.
Get in touch
For more information on the visit programme or to express an interest in taking part in future regional visits, please contact us.