Payment Accounts Directive

The Payment Accounts Directive aims to improve the transparency and comparability of fee information about payment accounts (including current accounts), help people switch payment accounts, and ensure every EU resident has access to a basic bank account. 

Reporting under the Payment Accounts Regulations (SUP16.22)

The Payment Accounts Regulations require the FCA to gather certain data (on basic bank accounts and switching) from payment service providers (PSPs) that offer payment accounts covered by those regulations. Submissions covering the reporting period 1 March 2018 to 29 February 2020 are now due. In normal circumstances, we would expect to receive these within 2 months of the end of the relevant reporting period (in this instance, by 30 April 2020). However, for this reporting period, we have extended the deadline to 30 June 2020.

Guidance on the information to provide can be found at SUP16 Annex 41B.

It is the PSP’s responsibility to determine whether they provide payments accounts of the type covered by the Payment Account Regulations and if so provide the relevant information to us in line with SUP16.22. However, we have contacted PSPs that, based on their permissions, could offer payment accounts to remind them of this requirement and provide an electronic form to submit the information to us.

When considering whether you offer payment accounts within the meaning of the PARs, you should refer to our Guidance on the definition of a payment account - FG16/6: Payment Accounts Regulations 2015 - definition of a 'payment account'

If your firm offers payment accounts and we have not contacted you, or you have any other queries, please email [email protected]

Payment Accounts Directive

The EU Payment Accounts Directive (PAD) was adopted in July 2014. Its main aim is to help the EU internal market for payment accounts work well.

It seeks to improve:

  • transparency and comparability of fee information about payment accounts to make consumers more aware of the fees and charges applied by account providers. It will also make it easier to compare account offerings, which may lead to more competition and better deals for consumers.
  • switching of payment accounts by establishing minimum standards, to make switching more attractive to consumers and promote competition.
  • access to basic bank accounts to ensure that all consumers legally resident in the EU have access to basic banking services, whatever their financial situation, to reduce financial and social exclusion.

This contributes to our objectives of ensuring an appropriate level of consumer protection and promoting effective competition in the interests of consumers.

Payment Accounts Regulations

The government has implemented PAD by means of the Payment Accounts Regulations 2015 (PARs). In line with the Directive, the provisions of the PARs on packaged accounts, switching and basic bank accounts took effect in the UK on 18 September 2016.

The provisions on transparency and comparability of fee information come into force on 31 October 2018. The European Commission published the final legislation on these aspects of PAD in January 2018 and we published the final UK linked services list on 30 April 2018.  

Who this affects


The parts of the PARs relating to fee information and switching benefit consumers who have a current account or other type of payment account (including packaged accounts), or are considering opening one.

The provisions on basic bank accounts ensure all consumers can access basic banking services throughout the EU, regardless of their nationality or place of residence.

Further information about access to basic bank accounts can be found on the Money Advice Service website.


The provisions of the PARs on fee information and switching are to be applied by payment service providers (including banks and building societies) in respect of the payment accounts they offer to consumers. The PARs cover accounts that provide consumers with certain functionalities:

  • placing funds in the account
  • withdrawing cash from the account
  • executing payment transactions to third parties, including credit transfers
  • receiving payment transactions from third parties

All payment service providers should consider whether they offer accounts that fall within the scope of the PARs. To assist providers with this task, we have issued guidance on the definition of a 'payment account' in the PARs.

The obligation to offer basic bank accounts (also called 'payment accounts with basic features') applies only to credit institutions designated by HM Treasury under the PARs. For information on the designated institutions, see the HM Treasury website.

A payment account with basic features must provide the functionalities set out in the PARs and be available free of charge. Designated credit institutions must provide these accounts to at least the consumers meeting the eligibility criteria defined in the PARs.

The FCA and PAD

Handbook changes and guidance

The PARs required some changes to our Handbook. In March 2016 we published a Consultation Paper on the PARs.

Having considered respondents' feedback, we published a Policy Statement on the PARs, the final Handbook changes and finalised guidance on 1 August 2016.

In summary, we have:

Standardising terms and definitions

PAD also introduces a requirement to standardise terms and definitions to describe the key services that are linked to payment accounts and subject to a fee. 

As part of this process, we were required to develop a list of the key services linked to payment accounts in the UK. We published a Call for Input in June 2015 asking for views on the services we propose to include on the list, and terms and definitions to describe them.

We published a Feedback Statement in September 2015 in which we summarise the feedback we received to our Call for Input and explain how we have used it to finalise the provisional UK list of services, terms and definitions.

As required by PAD, we submitted the provisional UK list to the European Commission and the European Banking Authority (EBA) in September 2015.

Each EU Member State submitted a provisional list of 10 to 20 terms and definitions to the EBA in September 2015. Following a public consultation, the EBA standardised the terms and definitions for the services that appear on the lists of at least a majority of EU Member States and consulted on this list. The EBA then submitted these to the European Commission as draft regulatory technical standards (RTS).

The final legislation has been published in the Official Journal and came into force on 31 January 2018.

On 30 April 2018, we published the UK final linked services list. In this document we also explain how we have integrated the EU standardised terminology into the UK provisional list to arrive at the UK final linked services list. 

Next steps

Handbook changes and guidance: what you need to do

The provisions of the PARs on packaged accounts, switching and payment accounts with basic features came into force on 18 September 2016. Our Handbook changes came into effect on the same day.

Payment service providers that offer, or are planning to offer, payment accounts within the meaning of the PARs should ensure they comply with the PARs and Handbook changes. They may also find it helpful to familiarise themselves with our guidance:

Transparency and comparability: what you need to do

Payment service providers that offer payment accounts are required to begin using the terminology in the final linked services list from 31 October 2018. Providers are required to use the terms in the linked services list in their contractual, commercial and marketing information. A glossary of at least the terms set out in the linked services list and the associated definitions must also be made available to consumers.

From 31 October 2018, providers must also:

  • Provide consumers with a pre-contractual fee information document. This aims to help consumers to compare payment account fees more easily.
  • Provide consumers with an annual statement of fees, which will provide consumers with an overview of fees charged and interest earned. This aims to help consumers to understand the fees incurred and enable them to consider their banking arrangements.

Within these documents, providers are required to use the terms in the final linked services list. The EBA had a mandate to develop implementing technical standards on the standardised presentation format of these documents. The European Commission published the final legislation in January 2018.