Members’ rights: mutual societies

Find out a mutual society member's right if they are suspended, involved in a dispute or want to complain.

As a society member your rights may be explained in your society’s rules.

If you’re suspended or removed as a member

Some societies have rules that:

  • allow them to suspend or remove members
  • outline when and how members can be removed

Resolve a dispute

We can’t get involved in disputes within a society.

If you have a dispute with your society, you can:

  • appeal (if there’s an appeals process)
  • propose a resolution
  • try mediation or arbitration
  • contact the larger organisation (if your society’s part of one)
  • get independent legal advice

Complain about a society

If you think your society is breaching mutuals legislation, you can pass this information on to us at at: [email protected]

We treat all information confidentially. We may, or may not, be able to act on the information, but we cannot tell you what, if anything, we intend to do with the information. Here’s more about how we treat information.

Information for society members

A copy of the rules must be provided by the society to any member, free of charge, if that member has not previously been given the rules.

If a member has previously been given a copy of the rules, some co-operative and community benefit societies may charge a maximum of £5 for additional copies.

Friendly societies under the 1974 Act can charge a ‘reasonable fee’.