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Coronavirus (Covid-19)

Latest coronavirus news

FCA finalises updated guidance on our approach to mortgage repossessions from 1 April onwards

We have published finalised guidance for firms, to ensure that mortgage customers whose homes may be repossessed are treated fairly and appropriately, particularly where there are risks of harm to customers who are vulnerable, including as a result of coronavirus.

FCA publishes assessment of firms’ support for consumers financially impacted by coronavirus, and a statement of ongoing relevance of Tailored Support Guidance

We have published our findings from our review, where we considered mortgage and consumer credit firms' implementation of Tailored Support Guidance (TSG) since November 2020 and the operational readiness of firms to support customers in financial difficulty. We also publish a statement on whether TSG remains relevant given the coronavirus crisis.

Update on mortgages, consumer credit, banking and payments during the coronavirus pandemic

We confirmed our finalised guidance on repossessions for mortgages and consumer credit, and our intention to consult on an increase in the limit for contactless payments.

Workstreams update

In response to the pandemic we reviewed our work plans to delay or postpone certain activities. We are now able to update on some key pieces

Information for firms

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Our expectations and guidance for firms during the coronavirus pandemic
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Information for consumers

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Steps you can take to stay aware of any possible impact on your finances
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Information for small businesses

Information on Government support for small businesses and on resolving disputes with financial services firms

Published guidance for firms

Search our list of guidance on mortgages, consumer credit, repossessions, cancellations and the Bounce Back Loan Scheme

Markets

Market Watch 66

Our expectations for firms on recording telephone conversations and electronic communications when alternative working arrangements are in place

Primary Market Bulletin Issue No. 28 coronavirus update

Update on temporary relief for the timing of the publication of half yearly financial reports and statement on market practice on ‘going concern’ assessments

Extending deadlines to publishing fund reports and accounts

We're giving firms extra time to produce their annual and half-yearly reports and accounts

Listed companies and recapitalisation issuances

Statement of policy: series of measures aimed at assisting companies to raise new share capital

Money Advice Service

Information from the Money Advice Service on what the coronavirus means for consumers

Contact us – Firms (and people representing firms)

Firms can email us at [email protected]

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Visit our contact us page for more ways to get in touch.

 

Contact us – Consumers (and people representing consumers)

If you have a question about your products (such as your mortgage, insurance or personal loan), please contact your provider. You can find their details on your documentation or on the Financial Services Register.

Visit our contact us page for more ways to get in touch.

If you need to report a scam, find out what we can help with.