Latest coronavirus news


Workstreams update

In response to the pandemic we reviewed our work plans to delay or postpone certain activities. We are now able to update on some key pieces

Information for firms

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Our expectations and guidance for firms during the coronavirus pandemic

Information for consumers

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Steps you can take to stay aware of any possible impact on your finances

Information for small businesses

Information on Government support for small businesses and on resolving disputes with financial services firms


Published guidance for firms

Search our list of guidance on mortgages, consumer credit, repossessions, cancellations and the Bounce Back Loan Scheme


Money Advice Service

Information from the Money Advice Service on what the coronavirus means for consumers

Contact us – Firms (and people representing firms)

Firms can email us at [email protected]

If you have a firm reference number, please include this.

For systems or applications questions, please contact us during our opening hours as we may need to authenticate you.

Visit our contact us page for more ways to get in touch.


Contact us – Consumers (and people representing consumers)

If you have a question about your products (such as your mortgage, insurance or personal loan), please contact your provider. You can find their details on your documentation or on the Financial Services Register.

Visit our contact us page for more ways to get in touch.

If you need to report a scam, find out what we can help with.