Coronavirus (Covid-19)

Latest coronavirus news

Motor finance and high-cost credit finalised guidance

We confirm the support that will be available for users of motor finance, buy-now pay-later, rent-to-own, pawnbroking and high-cost short-term credit products

Finalised guidance for payment and e-money firms

Additional guidance to strengthen firms’ prudential risk management and arrangements for safeguarding customers’ funds

Proposals to support motor finance and high cost credit customers

Further proposals would provide continued support for motor finance and high cost credit products users

Consumer credit finalised guidance

We have confirmed further support for consumer credit customers during coronavirus

Information for firms

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Information for firms on coronavirus response

Information for consumers

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Steps you can take to stay aware of any possible impact on your finances

Information for small businesses

Information on Government support for small businesses and on resolving disputes with financial services firms

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Daily email round-up of coronavirus news and publications published on our website


Primary Market Bulletin Issue No. 28 coronavirus update

Update on temporary relief for the timing of the publication of half yearly financial reports and statement on market practice on ‘going concern’ assessments

Market Watch 63

Market conduct and discipline in the context of coronavirus

Extending deadlines to publishing fund reports and accounts

We're giving firms extra time to produce their annual and half-yearly reports and accounts

Listed companies and recapitalisation issuances

Statement of policy: series of measures aimed at assisting companies to raise new share capital

Delayed consultations and calls for input

We have extended closure dates for some publications and delayed the following publications due before end June

Additional resources for firms

Contacting us

Like many organisations, we are currently experiencing intermittent difficulties with our phone lines. We apologise for any inconvenience and will update this page when we know more. Please see below for alternate services and information.

Contact us – Firms (including people representing a firm)

Firms can email us at [email protected]

If you have a firm reference number, please include this.

For systems or applications queries, please contact us during our opening hours as we may need to authenticate you.

See our contact us page for more ways to get in touch.


Contact us – Consumers (and people representing consumers)

For queries including impacts of the coronavirus, please contact your product provider. Their details can be found on your documentation or on the Financial Services Register.

If you need to report a scam or other fraudulent activity please email [email protected]

See our contact us page for more ways to get in touch.

Action Fraud: If you suspect a scam, contact Action Fraud straight away on 0300 123 2040.

Money Advice Service

Information from the Money Advice Service on what the coronavirus means for consumers