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Coronavirus (Covid-19)

Latest coronavirus news

Client assets and coronavirus

Some of the queries received related to the current disruption and our position on CASS compliance

Temporary financial relief for customers: proposed guidance

Range of targeted temporary measures designed as a stop-gap to quickly support users of certain consumer credit products

Savers stay calm and don't rush financial decisions

Regulators urge savers to keep calm and not rush to make any decisions about their pension in response to the coronavirus pandemic

Update for firms providing services to retail investors

Dear CEO letter, 31 March 2020

Information for firms

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Information for firms on coronavirus response
Find out more

Information for consumers

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Steps you can take to stay aware of any possible impact on your finances
Find out more

Delayed consultations and calls for input

We have extended closure dates for some publications and delayed the following publications due before end June

Markets

FCA expectations regarding funds in light of coronavirus

We set out our expectations of firms during the coronavirus crisis

Short selling bans and reporting, 31 March 2020 update

We can now confirm that the required changes to our systems have been made – we will be ready to receive notifications at the lower threshold from Monday 6 April 2020

Delaying annual company accounts: Q&A

Read our Q&A on delaying annual company accounts during the coronavirus situation

Impact of the coronavirus on firms’ LIBOR transition plans

Alongside the Bank of England, and Working Group on Sterling Risk-Free Reference Rates, we are monitoring and assessing the impact on transition timelines

Additional resources for firms

Credit cards and coronavirus: draft guidance and rules for firms
Overdrafts and coronavirus: draft guidance for firms
Personal loans and coronavirus: draft guidance for firms
Mortgages and coronavirus: our guidance for firms
Insurance and coronavirus: our expectations of firms
Outsourcing and operational resilience
Fair treatment of customers
CP19/32: Building operational resilience: impact tolerances for important business services

Additional resources for consumers

Information on personal loans, credit cards and overdrafts
Mortgages and coronavirus: information for consumers
Insurance and coronavirus: information for consumers
Latest on access to cash, and insurance
How to avoid pension scams
Banking and online account scams including phishing

Contacting us

18 March 2020 update: Like many organisations, we are currently experiencing intermittent difficulties with our phone lines. We apologise for any inconvenience and will update this page when we know more. Please see below for alternate services and information.

Contact us – Firms (including people representing a firm)

Firms can email us at [email protected]

If you have a firm reference number, please include this.

For systems or applications queries, please contact us during our opening hours as we may need to authenticate you.

See our contact us page for more ways to get in touch.

 

Contact us – Consumers (and people representing consumers)

For queries including impacts of the coronavirus, please contact your product provider. Their details can be found on your documentation or on the Financial Services Register.

If you need to report a scam or other fraudulent activity please email [email protected]

See our contact us page for more ways to get in touch.

Action Fraud: If you suspect a scam, contact Action Fraud straight away on 0300 123 2040.

Money Advice Service

Information from the Money Advice Service on what the coronavirus means for consumers