Skip to main content Skip to search box Skip to annual report navigation Press X to toggle sticky navigation when activated
Bookmark

Coronavirus (Covid-19)

Latest coronavirus news

Motor finance and high-cost credit finalised guidance

We confirm the support that will be available for users of motor finance, buy-now pay-later, rent-to-own, pawnbroking and high-cost short-term credit products

Finalised guidance for payment and e-money firms

Additional guidance to strengthen firms’ prudential risk management and arrangements for safeguarding customers’ funds

Proposals to support motor finance and high cost credit customers

Further proposals would provide continued support for motor finance and high cost credit products users

Consumer credit finalised guidance

We have confirmed further support for consumer credit customers during coronavirus

Information for firms

Firms icon
Information for firms on coronavirus response
Find out more

Information for consumers

Consumer icon
Steps you can take to stay aware of any possible impact on your finances
Find out more

Information for small businesses

Information on Government support for small businesses and on resolving disputes with financial services firms

Sign up to receive FCA coronavirus updates

Daily email round-up of coronavirus news and publications published on our website

Markets

Primary Market Bulletin Issue No. 28 coronavirus update

Update on temporary relief for the timing of the publication of half yearly financial reports and statement on market practice on ‘going concern’ assessments

Market Watch 63

Market conduct and discipline in the context of coronavirus

Extending deadlines to publishing fund reports and accounts

We're giving firms extra time to produce their annual and half-yearly reports and accounts

Listed companies and recapitalisation issuances

Statement of policy: series of measures aimed at assisting companies to raise new share capital

Delayed consultations and calls for input

We have extended closure dates for some publications and delayed the following publications due before end June

Additional resources for firms

Motor finance agreements and coronavirus: updated temporary guidance for firms
High-cost short-term credit agreements and coronavirus: updated temporary guidance for firms
Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: updated temporary guidance for firms
FS20/11: Further support for consumers impacted by coronavirus
Coronavirus and safeguarding customers’ funds: additional guidance for payment and e-money firms
FS20/10: Coronavirus and safeguarding customers’ funds: guidance for payment and e-money firms
Portfolio strategy letter for payment services firms and e-money issuers
Credit cards (including retail revolving credit) and coronavirus: updated temporary guidance for firms
Overdrafts and coronavirus: updated temporary guidance for firms
Personal loans and coronavirus: updated temporary guidance for firms
FS20/9: Further support for consumers impacted by coronavirus: feedback on draft guidance and rules (personal loans, credit cards and overdrafts)
Coronavirus and safeguarding customers’ funds: proposed guidance for payment firms
Mortgages and coronavirus: updated guidance for firms
FS20/5 and Finalised guidance: Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms
FCA letter to Financial Ombudsman Service regarding the Government’s CBILS and BBLS
Financial Ombudsman Service's response to FCA regarding the Government’s CBILS and BBLS
Firm handling of complaints during coronavirus
Changes to regulatory reporting up to 30 June 2020
FCA Business Plan 2020/21 – see our chapter on coronavirus
Dear CEO letter: update for firms providing services to retail investors
Insurance and coronavirus: our expectations of firms
Outsourcing and operational resilience
Fair treatment of customers
CP19/32: Building operational resilience: impact tolerances for important business services

Additional resources for consumers

Coronavirus and consumers’ complaints
Information on personal loans, credit cards and overdrafts
Mortgages and coronavirus: information for consumers
Insurance and coronavirus: information for consumers
Latest on access to cash, and insurance
Dealing with financial difficulties during coronavirus: information for consumers
How to avoid pension scams
Banking and online account scams including phishing

Contacting us

Like many organisations, we are currently experiencing intermittent difficulties with our phone lines. We apologise for any inconvenience and will update this page when we know more. Please see below for alternate services and information.

Contact us – Firms (including people representing a firm)

Firms can email us at [email protected]

If you have a firm reference number, please include this.

For systems or applications queries, please contact us during our opening hours as we may need to authenticate you.

See our contact us page for more ways to get in touch.

 

Contact us – Consumers (and people representing consumers)

For queries including impacts of the coronavirus, please contact your product provider. Their details can be found on your documentation or on the Financial Services Register.

If you need to report a scam or other fraudulent activity please email [email protected]

See our contact us page for more ways to get in touch.

Action Fraud: If you suspect a scam, contact Action Fraud straight away on 0300 123 2040.

Money Advice Service

Information from the Money Advice Service on what the coronavirus means for consumers