Complaints Commissioner

Find out what the Complaints Commissioner does and when you can refer a complaint to them.

We have set up arrangements for investigating complaints made against us. As part of these arrangements, we have appointed a Complaints Commissioner, subject to the approval of HM Treasury, whose role is to investigate certain complaints and report to the complainant and us. The report may include recommendations to us, for example that we make an ex-gratia payment to the complainant. We decide whether to make any such payments.

The Complaints Commissioner publishes an Annual Report on their work, and they publish their response to each complaint they deal with – read them at Complaints Commissioner's final reports.

We have also published a response to the Commissioner's 2015-16 Annual Report.

Contact the Complaints Commissioner

You can contact the Complaints Commissioner: