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Showing 32 to 41 of 345 search results for voluntary information on services for vulnerable customers.

32. Forms

    List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

33. Our Perimeter Report

    Annual reports Published: 20/07/2022 Last modified: 05/04/2024
    Our perimeter (remit) determines the activities we regulate and the level of protection consumers can expect when they buy financial services and products

34. Consumer investments data review April 2020 - March 2021

    Data Published: 15/09/2021 Last modified: 13/06/2023
    A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2020 and 31 March 2021.

35. Consumer Investments Strategy – 1 year update

    Corporate documents Published: 18/10/2022 Last modified: 15/06/2023
    The FCA provides an update on its progress against the workstreams and outcomes it committed to in its Consumer Investments Strategy in September 2021.

36. Consumer Duty – information for firms

    Tasks for firms Published: 03/10/2022 Last modified: 24/05/2024
    To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market.

37. Regulatory Sandbox accepted firms

    Firms Published: 27/03/2022 Last modified: 24/05/2024
    Firms that have been accepted into the Regulatory Sandbox, including previous cohorts.

38. Treating vulnerable consumers fairly

    Tasks for firms Focus areas Published: 27/07/2020 Last modified: 21/03/2024
    Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.

39. Fair treatment of customers

    Tasks for regulated firms Published: 12/05/2015 Last modified: 15/02/2023
    All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected.

40. Review of firms' treatment of customers in vulnerable circumstances

    News stories Published: 15/03/2024 Last modified: 15/03/2024
    Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability.

41. Ensuring the fair treatment of customers in vulnerable circumstances

    Firms Published: 16/06/2022 Last modified: 16/06/2022
    The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

42. Guidance for firms on the fair treatment of vulnerable customers

    Finalised guidance Published: 23/02/2021 Last modified: 19/07/2021
    Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly.