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Showing 151 to 160 of 746 search results for treatment of vulnerable customers.

151. Dear CEO Letter: Fair Treatment of With-Profits Customers [pdf]

     Correspondence Published: 25/04/2019

152. Management information

     Tasks for regulated firms Published: 12/05/2015 Last modified: 15/02/2023
     Management information (MI) is important in analysing trends, helping you forecast the future and solve problems. Learn more about how you should use it.

153. Impact assessment: Vulnerable customers thematic review [pdf]

     Impact assessments Published: 25/08/2017
     This impact assessment relates to the Vulnerable customers thematic review. It has been verified by the Regulatory Policy Committee.

154. The fair treatment of existing interest-only mortgage customers: Report [pdf]

     External research Published: 30/01/2018

155. FCA statement on fair treatment of long standing customers in life insurance

     Statements Published: 28/03/2014 Last modified: 28/03/2014
     FCA statement on fair treatment of long standing customers in life insurance. ... The work on fair treatment of long standing customers in life insurance is a supervisory piece of work.

156. FCA Statement on fair treatment of long-standing customers in the life insurance sector

     Statements Published: 03/03/2016 Last modified: 03/03/2016
     FCA Statement on fair treatment of long-standing customers in the life insurance sector. ... The FCA’s thematic review assessed the treatment of closed-book customers against four high level customer outcomes:.

157. Update on the FCA’s review of RBS’s treatment of SME customers referred to its Global Restructuring Group

     Press Releases Published: 23/10/2017 Last modified: 23/10/2017
     The Financial Conduct Authority (FCA) today publishes an interim summary of the independent review of Royal Bank of Scotland’s (RBS) treatment of small and medium-sized enterprise (SME) customers transferred to its Global Restructuring Group (GRG).

158. TR18/1: The fair treatment of existing interest-only mortgage customers

     Thematic reviews Published: 30/01/2018 Last modified: 30/01/2018
     This report shares the findings of our thematic review into the fair treatment of existing interest-only mortgage customers by lenders.

159. FG17/4: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisations

     Finalised guidance Published: 24/04/2017 Last modified: 24/04/2017
     We are publishing finalised guidance on the treatment of customers with mortgage payment shortfalls. The guidance covers remediation for mortgage customers who may have been affected by the way firms calculate these customers’ monthly mortgage

160. Fair treatment of long-standing customers in the life insurance sector: FG16/8

     Finalised guidance Published: 09/12/2016 Last modified: 19/01/2021
     In this Finalised Guidance we set out our expectations on the actions life insurance firms should take to treat their closed-book customers fairly.