Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 21 to 30 of 742 search results for treatment of vulnerable customers.

  1. Financial Lives: The experiences of vulnerable consumers [pdf]

    Financial Lives Published: 29/07/2020
    This research aims to enhance the FCA's understanding of the experiences of consumers who show characteristics of vulnerability. It will inform the FCA's work in relation to vulnerable consumers, including guidance for firms on the fair treatment of

  2. Retail banking: our review of Basic Bank Accounts

    Multi-firm reviews Published: 11/02/2020 Last modified: 12/02/2020
    We have reviewed how retail banks provide information about Basic Bank Accounts.

  3. The FCA’s Business Plan and Priorities

    Speeches Published: 16/05/2018 Last modified: 16/05/2018
    Speech by Andrew Bailey, Chief Executive at the FCA, delivered at the BIBA 2018 Annual Conference & Exhibition, Manchester

  4. Cost of Living: good and poor practice in the general insurance market

    Good and poor practice Published: 03/07/2023 Last modified: 03/07/2023
    We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve.

  5. Mortgages and coronavirus: updated guidance for firms

    Policy and guidance Finalised guidance Published: 01/06/2020 Last modified: 17/08/2021
    FCA update to our guidance for firms on mortgages and coronavirus

  6. Mortgages and coronavirus: updated draft guidance for firms

    Policy and guidance Guidance consultations Published: 22/05/2020 Last modified: 17/08/2021
    FCA proposes updated draft guidance for firms on mortgages, debt advice and coronavirus

  7. Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings

    Focus areas Published: 18/01/2022 Last modified: 03/11/2022
    In March 2021, we launched the BiFD project to ensure firms continue to support borrowers in financial difficulty. As part of this work, we have been monitoring, gathering insight and acting where we have identified concerns at individual firms.

  8. Our approach to consumers

    Corporate documents Published: 19/03/2024 Last modified: 19/03/2024
    Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective.

  9. Firms

    Firms Last modified: 27/07/2022
    Tasks for regulated firms and authorisation information for new firms

  10. FCA bans and issues largest ever fine of nearly £1 million on a retail sole trader for deliberately misleading vulnerable customers for personal gain

    Press Releases Published: 19/06/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined sale and rent back arranger Gurpreet Singh Chadda £945,277 and banned him from working in the financial services industry for significant failings when conducting sale and rent back agreements. This
Related searches