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Showing 11 to 20 of 742 search results for treatment of vulnerable customers.

  1. Our approach to ensuring firms treat vulnerable customers fairly

    Speeches Published: 05/03/2020 Last modified: 06/03/2020
    Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

  2. Financially vulnerable customers’ thematic review: key findings

    Thematic reviews Published: 06/09/2016 Last modified: 19/01/2021
    This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014).

  3. FS21/4: Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]

    Feedback statements Published: 23/02/2021 Last modified: 23/02/2021
    FCA Feedback statement (FS21/4) on GC20/3: Guidance for firms on the fair treatment of vulnerable customers:

  4. Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]

    Finalised guidance Published: 23/02/2021
    This Guidance is issued under section 139A of the Financial Services and Markets Act 2000 as guidance on our Principles for Businesses (the Principles). It sets out our view of what firms should do to comply with their obligations under the

  5. GC19/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]

    Guidance consultations Published: 23/07/2019 Last modified: 23/07/2019
    Protecting vulnerable consumers is a key priority for the FCA. There are many different drivers of vulnerability, and our Financial Lives Survey showed that 50% of UK adults display one or more characteristics of being potentially vulnerable.

  6. The FCA fines Moneybarn £2.77m for unfair treatment of customers in arrears

    Press Releases Published: 17/02/2020 Last modified: 02/03/2020
    The Financial Conduct Authority (FCA) has today imposed a fine of £2.77 million on car finance provider, Moneybarn Ltd (Moneybarn), for not treating customers fairly when they fell behind with loan repayments while in financial difficulties,

  7. GC20/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]

    Guidance consultations Published: 29/07/2020 Last modified: 02/12/2020
    This guidance consultation discusses the feedback the FCA received on Guidance Consultation 19/3 and seeks views on the FCA's updated draft guidance and its cost benefit analysis.

  8. Cost of living

    Last modified: 04/07/2023
    Firms have an important role in supporting consumers struggling with higher living costs.

  9. Your rights with financial services

    Consumers Your rights Published: 20/03/2023 Last modified: 31/07/2023
    Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong.

  10. FCA publishes finalised guidance for the fair-treatment of closed-book customers

    Press Releases Published: 09/12/2016 Last modified: 09/12/2016
    The Financial Conduct Authority (FCA) has today published its finalised guidance providing firms with detailed information on the actions they should be taking in order to treat their closed-book customers fairly. The FCA wants to ensure that
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