Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 81 to 90 of 642 search results for treat vulnerable customers.

  1. FCA provides guidance to firms on maintaining access to cash for customers

    Banks building societies and credit unions Press Releases Published: 16/07/2020 Last modified: 16/07/2020
    The FCA wants to ensure that firms treat their customers fairly when closing a branch or ATM, including considering what alternatives they can provide their customers.

  2. Business Plan 2022/23

    Business plans Published: 07/04/2022 Last modified: 27/04/2022
    The FCA Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy.

  3. CP21/13: A new Consumer Duty

    Consultation papers Published: 13/05/2021 Last modified: 11/08/2023
    We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers

  4. Comparison of banking providers’ fraud controls

    Data Published: 09/03/2020 Last modified: 07/08/2020
    This page contains information about banks’ fraud controls. It is intended to enable consumers and consumer groups to compare how banks protect their customers against fraud, and to help consumers to make better informed choices about their

  5. Overdrafts and coronavirus: temporary guidance for firms

    Finalised guidance Published: 09/04/2020 Last modified: 30/11/2020
    FCA publishes temporary guidance on overdrafts during the coronavirus situation

  6. New guidance to help firms do more for vulnerable consumers

    Press Releases Published: 29/07/2020 Last modified: 25/09/2020
    The FCA has set out new best practice guidance for firms to do more to protect vulnerable consumers.

  7. FCA reveals the financial experiences of people in the UK: More than half of people in Wales are potentially vulnerable

    Last modified: 20/06/2018
    The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more

  8. FCA announces redress scheme for rent-to-own firm PerfectHome

    Press Releases Published: 20/03/2018 Last modified: 20/03/2018
    PerfectHome has agreed with the Financial Conduct Authority (FCA) a package of redress totalling over £2.1 million. This will be made up of cash payments and balance write-offs for 37,000 customers.

  9. Firms should strengthen anti-fraud systems and must treat victims of fraud better, review finds

    News stories Published: 07/11/2023 Last modified: 07/11/2023
    We are working with payment service providers to do more to protect consumers from fraud, including authorised push payment (APP) fraud

  10. Retail banking Consumer Duty multi-firm work

    Multi-firm reviews Published: 14/12/2023 Last modified: 14/12/2023
    The findings from the FCA's Retail Banking Consumer Duty Multi-Firm work.
Related topics