Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 111 to 120 of 645 search results for treat vulnerable customers.

  1. FCA highlights continued support for consumers struggling with payments

    Press Releases Published: 22/10/2020 Last modified: 22/10/2020
    The FCA is highlighting its continued support for consumers struggling with payments due to coronavirus (Covid-19).

  2. Personal loans and coronavirus: temporary guidance for firms

    Finalised guidance Published: 09/04/2020 Last modified: 30/11/2020
    FCA publishes temporary guidance for firms on personal loans during the coronavirus situation

  3. Claims handling lessons learned from business interruption insurance

    Multi-firm reviews Published: 04/10/2022 Last modified: 04/10/2022
    The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have

  4. Financial watchdog consults about protections for insurance customers in financial difficulty

    Press Releases Published: 11/01/2023 Last modified: 11/01/2023
    The FCA is proposing to update guidance, introduced during the Covid-19 pandemic, to support insurance customers in financial difficulty.

  5. Transforming to a forward-looking, proactive regulator

    Speeches Published: 15/07/2021 Last modified: 15/07/2021
    Speech by our CEO, Nikhil Rathi, delivered at the FCA’s Our Role and Business Plan webinar.

  6. Mortgages and coronavirus: updated guidance for firms

    Policy and guidance Finalised guidance Published: 01/06/2020 Last modified: 17/08/2021
    FCA update to our guidance for firms on mortgages and coronavirus

  7. Our Rule Review Framework

    Corporate documents Published: 12/07/2023 Last modified: 10/01/2024
    The FCA have developed a draft Rule Review Framework to explain how it plans to monitor and review how its rules are working in practice.

  8. FCA finds the Covid-19 pandemic leaves over a quarter of UK adults with low financial resilience

    Press Releases Published: 11/02/2021 Last modified: 11/02/2021
    The Financial Conduct Authority (FCA) has released its latest Financial Lives survey (FLS), looking at consumers’ financial situations, the financial products they choose and their experiences of engaging with financial services firms.

  9. Consumer Investments: Strategy and Feedback Statement

    Corporate documents Published: 14/09/2021 Last modified: 15/06/2023
    The FCA sets out its view of consumer harm in this market and its 3-year strategy to address this. 

  10. Improvements needed to the credit information market to deliver better lending decisions for borrowers

    Press Releases Published: 22/11/2022 Last modified: 22/11/2022
    The Financial Conduct Authority (FCA) has set out proposals to improve the credit information sector so it can deliver higher quality and more comprehensive information for consumers and firms.
Related topics