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Claims handling lessons learned from business interruption insurance
The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have -
How we can help consumers cope during the cost of living squeeze
In this blog, Sheldon Mills discusses the ways we can help consumers, and how we ensure customer protection when faced with financial challenges arising from the cost of living. -
Our approach to supervision
Our approach to supervision sets out how we carry out our regulatory oversight. It is designed to help firms, consumers and markets understand how we work, and fulfil our accountability to Parliament and to the public. -
Business Plan 2023/24
The FCA's Business Plan details the work it will do over the next 12 months to help deliver the commitments in its Strategy. -
£12 million compensation to be paid to thousands of struggling borrowers
The FCA expects lenders to learn the lessons from good and poor practice during the Covid-19 pandemic to help borrowers during the cost-of-living squeeze. -
FCA’s national and international response to coronavirus (Covid-19) and Brexit
Speech delivered by Nausicaa Delfas, Executive Director of International, at Deloitte Annual Conduct Risk Conference (webinar). -
High-cost short-term credit and coronavirus: draft temporary guidance for firms
This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans -
Building a common language in the mortgage market
Speech by Linda Woodall, Director of Mortgages and Consumer Lending FCA at the Council of Mortgage Lenders (CML) - Mortgage Industry Conference and Exhibition. This is the text of the speech as drafted, which may differ from the delivered version. -
Getting affordability right in consumer credit
Speech by Jonathan Davidson, Director of Supervision – Retail and Authorisations at the FCA, at Credit Summit, London. -
Financial watchdog consults about protections for insurance customers in financial difficulty
The FCA is proposing to update guidance, introduced during the Covid-19 pandemic, to support insurance customers in financial difficulty.