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Showing 41 to 50 of 325 search results for treat vulnerable customers fairly.

  1. FCA outcomes and metrics

    Data Published: 02/04/2022 Last modified: 12/03/2024
    The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them.

  2. The Importance of Diversity

    Speeches Published: 05/02/2019 Last modified: 08/02/2019
    Speech by Andrew Bailey, Chief Executive of the FCA, at the PIMFA Wealth of Diversity Conference 2019.

  3. FCA provides guidance to firms on maintaining access to cash for customers

    Banks building societies and credit unions Press Releases Published: 16/07/2020 Last modified: 16/07/2020
    The FCA wants to ensure that firms treat their customers fairly when closing a branch or ATM, including considering what alternatives they can provide their customers.

  4. FCA publishes finalised guidance for the fair-treatment of closed-book customers

    Press Releases Published: 09/12/2016 Last modified: 09/12/2016
    The Financial Conduct Authority (FCA) has today published its finalised guidance providing firms with detailed information on the actions they should be taking in order to treat their closed-book customers fairly. The FCA wants to ensure that

  5. Citizens Advice supercomplaint to the CMA - update

    News stories Published: 09/01/2020 Last modified: 09/01/2020
    The Competition and Markets Authority (CMA) published its response to the Citizens Advice super-complaint on the loyalty penalty in December 2018, making several cross-cutting and market-specific recommendations in the cash savings, home insurance

  6. New overdraft rules mean 7 out of 10 people will be better off or see no change

    Press Releases Published: 22/01/2020 Last modified: 22/01/2020
    7 out of 10 overdraft users will be better off or see no change, when new rules on overdrafts, introduced by the Financial Conduct Authority, come into force in April 2020.

  7. New guidance to help firms do more for vulnerable consumers

    Press Releases Published: 29/07/2020 Last modified: 25/09/2020
    The FCA has set out new best practice guidance for firms to do more to protect vulnerable consumers.

  8. FCA launches general insurance market study

    Press Releases Published: 31/10/2018 Last modified: 31/10/2018
    The Financial Conduct Authority (FCA) has today set out the issues it will focus on as part of a market study into how general insurance (GI) firms charge their customers for home and motor insurance.

  9. FCA tells banks to improve treatment of struggling small business borrowers

    Press Releases Published: 12/07/2022 Last modified: 12/07/2022
    Follow a review of collection practices, the FCA tells banks they must treat small business customers fairly when collecting and recovering debts.

  10. A financial system to support the recovery

    Speeches Published: 16/06/2020 Last modified: 16/06/2020
    Speech by Charles Randell, Chair of the FCA, to a virtual roundtable of bank chairs hosted by UK Finance.
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