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Showing 31 to 40 of 325 search results for treat vulnerable customers fairly.

31. Improving the consumer experience

    Speeches Published: 13/11/2013 Last modified: 04/12/2013
    Speech by Christopher Woolard, Director of Policy, Risk & Research at the FCA, to the Tax Incentivised Savings Association (TISA) Annual Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

32. Overdrafts and coronavirus: draft guidance for firms

    Guidance consultations Published: 02/04/2020 Last modified: 01/12/2020
    FCA guidance for firms: overdrafts and coronavirus

33. FCA launches guidance for firms on the fair treatment of vulnerable customers

    Press Releases Published: 23/02/2021 Last modified: 26/02/2021
    The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers.

34. Credit cards (including retail revolving credit) and coronavirus: draft guidance and rules for firms

    Guidance consultations Published: 01/04/2020 Last modified: 30/11/2020
    The FCA's guidance for firms on credit cards and retail revolving credit during the coronavirus situation.

35. Highlights of the FCA’s new approach in 2021

    Press Releases Published: 31/12/2021 Last modified: 12/01/2022
    Our mission is to protect consumers from harm, enhance the integrity of the UK’s financial system and promote competition. We are continuing to pursue these objectives while also working to become a more innovative, adaptive and assertive regulator

36. HomeServe fined £30 million for widespread failings

    Press Releases Published: 13/02/2014 Last modified: 13/02/2014
    HomeServe has accepted that it needed to restore its customer focus and move away from a culture of putting profits before treating customers fairly. ... The FCA also found that, from January 2010 to April 2011, HomeServe breached Principle 6 by failing

37. Countdown to consumer credit takeover

    Speeches Published: 05/03/2014 Last modified: 07/02/2022
    Speech by Christopher Woolard, Director of Policy, Risk and Research, the FCA, at Frontier Economics, London.

38. Personal loans and coronavirus: draft guidance for firms

    Guidance consultations Published: 02/04/2020 Last modified: 30/11/2020
    The FCA's guidance for firms on personal loans during the coronavirus situation

39. FCA launches consultation guiding firms on the fair treatment of vulnerable customers

    Press Releases Published: 23/07/2019 Last modified: 23/07/2019
    The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers.

40. Stress testing for human beings

    Speeches Published: 27/09/2019 Last modified: 27/09/2019
    Speech by Charles Randell, Chair of the FCA, delivered at the Gleneagles Pensions & Savings Symposium.