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Showing 81 to 90 of 408 search results for those vulnerable customers for whom.

  1. Access to cash FCA and PSR joint statement

    Statements Published: 13/05/2021 Last modified: 13/05/2021
    The FCA and Payment Systems Regulator are committed to ensuring that cash, and the infrastructure that supports it, remains available for those who need it.

  2. FCA provides update on PPI

    Press Releases Published: 02/08/2016 Last modified: 26/06/2019
    We will ensure that our communications campaign will engage with all those who could be affected, particularly vulnerable consumers.”. ... The proposed deadline would not extend time for those consumers for whom the time limits under our existing rules

  3. FCA fines LJ Financial Planning Ltd £107,200

    Press Releases Published: 10/12/2020 Last modified: 10/12/2020
    Independent financial advice firm is fined for providing its customers with unsuitable pension switching and transfer advice and failing to manage its conflicts of interest.

  4. TR19/1: Debt management sector thematic review

    Thematic reviews Published: 15/03/2019 Last modified: 15/03/2019
    This report shares the key findings of our thematic review of the debt management sector.We committed in our 2017/18 Business Plan to assess how the market is operating and whether firms are meeting customer needs and our standards.

  5. FCA and PSR respond to announcement from Cash Action Group (CAG)

    Statements Published: 15/12/2021 Last modified: 15/12/2021
    We respond to the Cash Action Group’s (CAG) announcement that retail banks and building societies will create an independent body to assess the needs of local communities and direct cash solutions.

  6. UK’s cash infrastructure and consumer research

    External research Published: 23/07/2021 Last modified: 23/07/2021
    The FCA provides a broad overview of the access to cash evidence base, including the impact of coronavirus (Covid-19), which will inform the FCA's ongoing work on access to cash. 

  7. PPI complaints

    PPI Consumers Published: 24/02/2023 Last modified: 24/02/2023
    Payment Protection Insurance (PPI) was often mis-sold to customers. Find out more about the deadline for PPI complaints, and how to protect yourself from scams.

  8. Retail banking Consumer Duty multi-firm work

    Multi-firm reviews Published: 14/12/2023 Last modified: 14/12/2023
    The findings from the FCA's Retail Banking Consumer Duty Multi-Firm work.

  9. Better information on current account services

    News stories Published: 15/08/2018 Last modified: 25/09/2019
    From today, the main current account providers are publishing better information about additional services they offer all consumers, including those in potentially vulnerable circumstances.

  10. Overdrafts and coronavirus: draft guidance for firms

    Guidance consultations Published: 02/04/2020 Last modified: 01/12/2020
    FCA guidance for firms: overdrafts and coronavirus