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Showing 31 to 40 of 1040 search results for some of the most vulnerable customers.

  1. Credit broking, debt management and price comparison websites

    Focus areas Published: 22/07/2019 Last modified: 10/02/2023
    Poor standards in credit broking and debt management can lead to significant harm for vulnerable consumers, and the FCA started to intervene in these markets in 2014. Find out more.
  2. FCA publishes review of business interruption insurance claims handling

    Press Releases Published: 04/10/2022 Last modified: 04/10/2022
    The FCA publishes the latest BI data and sets out examples of good practice and where insurance firms have fallen short of expectations in their handling of BI claims.
  3. Banks, building societies and credit unions – branch access for essential services

    Statements Published: 25/03/2020 Last modified: 04/06/2020
    Banks, building societies and credit unions are working closely with the FCA, the Prudential Regulation Authority and HM Treasury to maintain branch access for essential services. The FCA urges customers to only visit branches where absolutely
  4. Regulating for better outcomes - next steps in consumer credit

    Speeches Published: 08/10/2021 Last modified: 08/10/2021
    Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum
  5. Helping consumers with debt management plans

    News stories Published: 13/01/2016 Last modified: 03/09/2016
    writing to customers of firms which no longer have the relevant permissions with advice. ... We are now focusing resources on to this sector because it deals with some of the most vulnerable consumers.
  6. Protecting access to cash and banking services

    Speeches Published: 13/05/2021 Last modified: 13/05/2021
    Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at Which? Cash Summit 2.0
  7. Interest rate hedging products (IRHP)

    Consumers Know your rights Published: 19/04/2016 Last modified: 14/12/2021
    We explain the background to the mis-selling and redress scheme.
  8. FCA to strengthen protection of access to banking services

    Press Releases Published: 14/06/2022 Last modified: 14/06/2022
    Banks and building societies will need to assess the impact of changes to their services, for example shorter branch opening times, under updated guidance proposed by the Financial Conduct Authority (FCA).
  9. Improving access to insurance

    Speeches Published: 23/06/2017 Last modified: 23/06/2017
    Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the FCA Insurance Access event.
  10. FCA launches review of the Credit Information Market

    Press Releases Published: 27/06/2019 Last modified: 27/06/2019
    The Financial Conduct Authority (FCA) has today launched a market study to examine how the credit information market operates and the impact it has on consumers.