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Showing 1 to 11 of 276 search results for rules and guidance for payment protection insurance.

  1. CP15/39: Rules and guidance on payment protection insurance complaints

    Consultation papers Published: 26/11/2015 Last modified: 30/11/2015
    In this paper, we consult on proposed new rules and guidance for payment protection insurance (PPI) complaints. Why are we issuing this consultation paper? This Consultation Paper sets out, and asks for views on, our proposals for: a new rule that would set a deadline by which consumers would need to make their PPI complaints or else lose their...
  2. PS17/3: Payment protection insurance complaints: feedback on CP16/20 and final rules and guidance

    Policy and guidance Policy statements Published: 02/03/2017 Last modified: 09/02/2018
    This Policy Statement includes final rules and guidance on payment protection insurance (PPI) complaints. It completes the consultation process we began in Consultation Paper 15/39 and continued in Consultation Paper 16/20. 
  3. Regulation round-up February 2019

    Newsletters Published: 21/02/2019 Last modified: 21/02/2019
    Regulation round-up is our monthly email to all regulated firms, updating you on the latest news that affects your sector.
  4. CP15/39: Rules and guidance on payment protection insurance complaints [pdf]

    Consultation papers Published: 26/11/2015 Last modified: 27/11/2015
    In this paper, we consult on proposed new rules and guidance for payment protection insurance (PPI) complaints.
  5. Financial Conduct Authority statement on PPI

    Statements Published: 09/12/2016 Last modified: 18/08/2017
    In Consultation Paper 16/20 (August 2016), we published proposals for rules and guidance on payment protection insurance complaints (PPI). This included proposed rules and guidance concerning a deadline for PPI complaints, and on how firms should approach PPI complaints, following the Supreme Court’s judgment in Plevin vs Paragon Personal...
  6. PS17/3: Payment protection insurance complaints [pdf]

    Policy statements Published: 02/03/2017
    This Policy Statement includes final rules and guidance on payment protection insurance (PPI) complaints. It completes the consultation process we began in Consultation Paper 15/39 and continued in Consultation Paper 16/20.
  7. Understanding PPI redress from a consumer perspective [pdf]

    Consultation papers Published: 26/11/2015 Last modified: 26/11/2015
    This research document explores the redress-seeking behaviours of consumers who make or who are eligible to make PPI complaints. We have published this alongside CP15/39: Rules and guidance on payment protection insurance complaints.
  8. Regulation round-up January 2019

    Newsletters Published: 17/01/2019 Last modified: 28/03/2019
    Regulation round-up is our monthly email to all regulated firms, updating you on the latest news that affects your sector.
  9. Regulation round-up March 2019

    Newsletters Published: 26/03/2019 Last modified: 26/03/2019
    Regulation round-up is our monthly update on the latest news that affects your sector.
  10. Service standards 2018/19

    Data Published: 24/06/2019 Last modified: 24/06/2019
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.