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Financial Lives survey
Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services. -
Time is running out: the pressure is on to prioritise PPI
With one in five Brits reporting they’ve left making a decision to the last minute and with a week to go to the PPI complaints deadline, the time for decision-making is now. -
Intergenerational challenges: what Mike and the Mechanics can teach us about pensions
Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the Pensions Policy Institute, London. -
22 years of pension savings gone in 24 hours
The FCA and The Pensions Regulator are warning the public about fraudsters targeting people’s retirement savings. This warning comes as new research suggests that 42% of pension savers, which would equate over 5 million people across the UK, could -
Human face of regulation
Speech by Martin Wheatley, Chief Executive, the FCA, at the London School of Economics, London -
Update on independent review of Royal Bank of Scotland’s treatment of business customers in financial difficulty
The first stage of the review will consider RBS’ treatment of a sample of customers referred to its Global Restructuring Group. ... Whilst commercial lending is not a regulated activity under FSMA, if the findings reveal issues which come within the -
Financial Lives 2022 survey: insights on vulnerability and financial resilience relevant to the rising cost of living
The FCA presents early data, from its latest Financial Lives survey, on vulnerability and financial resilience, and insights into the financial positions of UK consumers in May 2022. This data contributes to the evidence base on the rising cost of -
FCA urges action on interest-only mortgages
People with interest-only mortgages are being urged to contact their lender after the Financial Conduct Authority (FCA) found that many have still not talked to their lender about their repayment options. -
FCA and Payment Systems Regulator publish updated evidence on cash access
The FCA and Payment Systems Regulator have published an updated assessment of the UK’s access to cash infrastructure, taking into account the impact of coronavirus (Covid-19), alongside new research on consumers who rely on cash. -
Cash-based money laundering
Find out about the FCA's work on reducing money laundering through cash deposits at the Post Office and their current expectations of firms’ controls. -
Financial Lives January 2023: Consumer experience of the rising cost of living – the burden of bills and ways to get support
The FCA are providing selected statistics in this research note from its Financial Lives cost of living (Jan 2023) recontact survey, to give an insight into the financial situation UK adults experienced over the 6 months to January 2023.