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Overall complaints fell by 1.4%, driven by a reduction in complaints related to current accounts and savings accounts. PPI complaints rise
Financial services firms received 2.11 million new complaints between July and December 2015, according to new complaints data published today by the Financial Conduct Authority. -
Interpreting the data
Find out how the data the FCA requires from providers of personal and business current accounts is measured. -
Consumer investments data review 2020
A summary of the FCA's work to tackle consumer harm in the investment market, between 1 January and 31 October 2020. -
Data strategy update 2022
The FCA sets out where it has made progress against its 2020 Data Strategy, where it has more to do, and where it has increased its focus. -
Business Plan 2022/23
The FCA Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy. -
Business interruption insurance test case: draft guidance for firms
FCA publishes draft guidance for firms on the business interruption insurance test case -
Mutual societies registration function: 2022-23
An update on the FCA's work and a breakdown of societies on the register. -
Service standards 2020/21
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2020/21. -
Mortgage lending and administration return (MLAR)
Find out more about the sections of a Mortgage Lending and Administration Return (MLAR) and what you need to do when submitting one. -
FSA - DP13/1 How the FCA could be more transparent
We are opening a debate into how the FCA and the financial services industry can be more transparent and we want you to take part in the discussion.