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Showing 1 to 11 of 544 search results for poor culture and practice.

  1. Culture and Governance

    Read about the FCA's work on culture and governance, including details of how to get involved.

  2. Culture and governance

    Speeches Published: 11/11/2015 Last modified: 24/11/2015
    Speech by Mark Steward, Director of Enforcement and Market Oversight at the FCA, delivered at the MetricStream Governance, Risk and Compliance Summit in London. This is the text of the speech as drafted, which may differ from the delivered version.

  3. Leadership and management capabilities

    Tasks for regulated firms Published: 12/05/2015 Last modified: 09/02/2023
    Read about the FCA's work on culture and governance, including details of how to get involved.

  4. Recognition and incentives

    Tasks for regulated firms Published: 12/05/2015 Last modified: 09/02/2023
    Read about the FCA's work on culture and governance, including details of how to get involved.

  5. Insistent clients: good and poor practice

    Tasks for regulated firms Published: 24/02/2016 Last modified: 09/02/2023
    Find out more about what the FCA consider to be good and poor practice when advising insistent clients.

  6. What firms should focus on

    Good and poor practice Published: 05/08/2015 Last modified: 14/06/2023
    The FCA's key messages for firms on unfair contract terms and examples of good and poor practice.

  7. Findings from our investment platforms costs and charges review – good and poor practice

    Firms Published: 04/05/2022 Last modified: 04/05/2022
    In our Investment Platforms Market Study we said we would keep the role of platforms in helping consumers understand their investment costs under review.

  8. IFPR implementation observations: quantifying threshold requirements and managing financial resources – concluding report

    Multi-firm reviews Published: 27/11/2023 Last modified: 27/11/2023
    Further observations on how firms are implementing requirements on the Internal Capital Adequacy and Risk Assessment process and reporting under the Investment Firms Prudential Regime.

  9. Transforming culture in financial services

    Speeches Published: 19/03/2018 Last modified: 19/03/2018
    Speech by Andrew Bailey, Chief Executive of the FCA, at the Transforming culture in financial services conference.

  10. FCA action delivers £80 million savings in fees for credit card customers

    Press Releases Published: 06/03/2019 Last modified: 06/03/2019
    In recent years, the FCA has focused on reducing the risk of harm that flows from customers being in debt that they cannot afford to repay. Some key areas of work have included: Targeted supervisory work to mitigate the risks from poor culture and

  11. Cost of Living: good and poor practice in the general insurance market

    Good and poor practice Published: 03/07/2023 Last modified: 03/07/2023
    We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve.