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Showing 21 to 30 of 665 search results for particular needs of their vulnerable customers.

  1. Ageing population and financial services

    Speeches Published: 16/10/2017 Last modified: 16/10/2017
    Speech by Linda Woodall, Director of Life Insurance and Financial Advice, delivered at the Ageing Population Occasional Paper launch event. 

  2. Mortgages and coronavirus: updated draft guidance for firms

    Policy and guidance Guidance consultations Published: 22/05/2020 Last modified: 17/08/2021
    FCA proposes updated draft guidance for firms on mortgages, debt advice and coronavirus

  3. High-cost short-term credit and coronavirus: draft temporary guidance for firms

    Guidance consultations Published: 17/04/2020 Last modified: 30/11/2020
    This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans

  4. Motor finance agreements and coronavirus: temporary guidance for firms

    Finalised guidance Published: 24/04/2020 Last modified: 04/12/2020
    FCA temporary motor finance guidance applies to regulated firms that issue regulated motor finance agreements.

  5. Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings

    Focus areas Published: 18/01/2022 Last modified: 03/11/2022
    In March 2021, we launched the BiFD project to ensure firms continue to support borrowers in financial difficulty. As part of this work, we have been monitoring, gathering insight and acting where we have identified concerns at individual firms.

  6. FCA launches consultation guiding firms on the fair treatment of vulnerable customers

    Press Releases Published: 23/07/2019 Last modified: 23/07/2019
    The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers.

  7. FCA publishes Future Approach to Consumers

    Press Releases Published: 06/11/2017 Last modified: 13/03/2024
    The FCA has published its ‘FCA Mission – Our Future Approach to Consumers’ in 2017.

  8. Mortgages and coronavirus: updated guidance for firms

    Policy and guidance Finalised guidance Published: 01/06/2020 Last modified: 17/08/2021
    FCA update to our guidance for firms on mortgages and coronavirus

  9. High-cost short-term credit and coronavirus: temporary guidance for firms

    Finalised guidance Published: 24/04/2020 Last modified: 01/12/2020
    This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans. In addition, this guidance applies to firms that have acquired such loans. It applies to both current loans and loans entered

  10. A test of conscience

    Speeches Published: 23/02/2015 Last modified: 26/02/2015
    These include basic delivery and operational challenges, of course. Banks, in particular, will need to find a way to manage a powerful shift in their consumer bases, with the UK population ... Consumers in vulnerable circumstances, for example, should