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Showing 31 to 40 of 15799 search results for our complaints data.

31. PPI complaints handling update

    News stories Published: 16/10/2019 Last modified: 01/05/2020
    We are aware that the volume of PPI checking enquiries and complaints sent to firms increased significantly during August 2019 in the run-up to the complaints deadline on 29 August. As a result, firms will not be able to meet their normal complaint

32. REP025 data item: FAQs

    Tasks for firms Published: 26/10/2023 Last modified: 17/04/2024
    Find out more about how to complete REP025, for on-going reporting of complaints and revenue data by principal firms on their appointed representatives (ARs) and introducer appointed representatives (IARs).

33. Aggregate complaints data: 2020 H2

    Data Published: 29/04/2021 Last modified: 28/10/2021
    This page focuses on complaints that financial services firms reported to us during the second half (H2) of 2020, between 1 July and 31 December 2020. This includes the latest trends and analysis by product group.

34. Aggregate complaints data: 2020 H1

    Data Published: 15/12/2020 Last modified: 29/04/2021
    This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2020, between 1 January and 30 June 2020. This includes the latest trends and analysis by product group.

35. Aggregate complaints data: 2021 H1

    Data Published: 28/10/2021 Last modified: 28/04/2022
    This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2021, between 1 January and 30 June 2021. This includes the latest trends and analysis by product group.

36. Our supervisory approach to PPI

    News stories Published: 16/08/2017 Last modified: 16/08/2017
    We will soon be launching a campaign to inform people about the 29 August 2019 deadline to complain about payment protection insurance (PPI). This campaign will complement the regulatory and supervisory work we have done – and will continue to do

37. Complaints handling review findings

    Multi-firm reviews Published: 15/08/2018 Last modified: 15/08/2018
    The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints.

38. Complain about us, the PRA or the Bank of England (the regulators)

    How we operate Published: 04/04/2016 Last modified: 13/03/2024
    Find out how to make a complaint about the regulators and how we investigate complaints.

39. Aggregate complaints data: 2022 H2

    Data Published: 27/04/2023 Last modified: 19/10/2023
    This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2022, between between 1 July and 31 December 2022. This includes the latest trends and analysis by product group.

40. CP16/6: Complaints against the Regulators

    Consultation papers Published: 11/02/2016 Last modified: 11/02/2016
    Under the Financial Services Act 2012 the regulators operate a Complaints Scheme to investigate complaints against them. ... The Complaints Commissioner is responsible for independently reviewing complaints against the regulators in accordance with this