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Showing 1 to 10 of 1036 search results for new complaints data published today by the Financial Conduct.

  1. Total number of complaints continues to fall

    Press Releases Published: 06/10/2016 Last modified: 06/10/2016
    Financial services firms recorded a 2.6% reduction in new complaints between January and June 2016 compared to the previous six months, according to new complaints data published today by the Financial Conduct Authority. The total number of

  2. Overall complaints fell by 1.4%, driven by a reduction in complaints related to current accounts and savings accounts. PPI complaints rise

    Press Releases Published: 30/03/2016 Last modified: 07/02/2022
    Financial services firms received 2.11 million new complaints between July and December 2015, according to new complaints data published today by the Financial Conduct Authority.

  3. The Financial Conduct Authority finalises rules on complaints and call charges

    Press Releases Published: 23/07/2015 Last modified: 07/02/2022
    Consumers and firms should benefit from better complaint handling, as a result of new rules published today by the Financial Conduct Authority (FCA).

  4. Claims management companies enter FCA regulation today

    Press Releases Published: 01/04/2019 Last modified: 01/04/2019
    The Financial Conduct Authority (FCA) begins regulating the claims management industry from today (1 April). All claims management companies (CMCs) in England, Scotland and Wales will now have to demonstrate they meet and maintain minimum standards

  5. FCA data show 4.29m complaints for first half of 2019

    Press Releases Published: 17/10/2019 Last modified: 17/10/2019
    The Financial Conduct Authority has published the complaints figures for regulated firms for the first half of 2019. The data showed an increase in complaints from 3.91m in the second half (H2) of 2018 to 4.29m for the first half (H1) of 2019.

  6. FCA clarifies fairer treatment of regular premium PPI complaints

    Press Releases Published: 04/07/2018 Last modified: 04/07/2018
    The Financial Conduct Authority (FCA) has today issued a consultation paper on new guidance about the handling of certain regular premium payment protection insurance (PPI) complaints. The proposed guidance clarifies FCA expectations.

  7. Amerdeep Somal appointed as Complaints Commissioner

    Press Releases Published: 09/09/2020 Last modified: 09/09/2020
    The Financial Conduct Authority (FCA), the Prudential Regulation Authority (PRA) and the Bank of England have today announced the appointment of Amerdeep Somal as Complaints Commissioner.

  8. FCA statement on super-complaint from Which?

    Statements Published: 23/09/2016 Last modified: 01/02/2017
    Which? submitted a super-complaint to the PSR and the FCA calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster.

  9. FCA data shows increase in complaints with more than 4 million complaints during the first half of 2018

    Press Releases Published: 29/10/2018 Last modified: 29/10/2018
    The Financial Conduct Authority (FCA) has today published the complaints figures for regulated firms for the first half of 2018.

  10. FCA introduces new rules on handling complaints about Authorised Push Payment fraud

    Press Releases Published: 14/12/2018 Last modified: 14/12/2018
    The Financial Conduct Authority (FCA) has today published new rules allowing victims of Authorised Push Payment (APP) fraud to complain to the payment services provider (PSP) receiving their payment.