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Showing 92 to 101 of 386 search results for new rules and guidance for payment protection insurance.

  1. Payment protection insurance

    Payment Protection Insurance (PPI) was often mis-sold to customers. Find out more about the deadline for PPI complaints, and how to protect yourself from scams.

  2. Our emerging regulatory approach to Big Tech and Artificial Intelligence

    Speeches Published: 12/07/2023 Last modified: 12/07/2023
    Speech by Nikhil Rathi, our Chief Executive, delivered at The Economist, London.

  3. What firms and customers can expect from the consumer duty and other regulatory reforms

    Speeches Published: 29/09/2022 Last modified: 29/09/2022
    Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at City and Financial Global.

  4. Consumer Duty resources

    Tasks for firms Published: 01/11/2023 Last modified: 16/05/2024
    Find publications about the introduction of the Consumer Duty including news, speeches and podcasts.

  5. The hidden cost of domestic financial abuse: working together to improve outcomes

    Blogs Published: 17/05/2024 Last modified: 17/05/2024
    Domestic financial abuse has a huge impact on the lives of those who experience it.

  6. PS17/3: Payment protection insurance complaints [pdf]

    Policy statements Published: 02/03/2017
    This Policy Statement includes final rules and guidance on payment protection insurance (PPI) complaints. It completes the consultation process we began in Consultation Paper 15/39 and continued in Consultation Paper 16/20.

  7. FSA - FG12/17 [pdf]

    Finalised guidance Published: 13/07/2012 Last modified: 20/10/2014
    This guidance sets out our view of what a PPI customer contact letter (CCL) should contain, and how it should be presented so that it is clear, fair and not misleading. This guidance also sets out our view of how our rules on complaint handling and

  8. CP16/20: Rules and guidance on payment protection insurance complaints: feedback on CP15/39 and further consultation [pdf]

    Consultation papers Published: 02/08/2016 Last modified: 02/08/2016

  9. Firms

    Firms Last modified: 27/07/2022
    Tasks for regulated firms and authorisation information for new firms

  10. Consumers

    Consumers Last modified: 31/10/2023
    Consumers can find out about their rights with banking, insurance, mortgages and financial advice, and how to complain or avoid scams.

  11. Payment protection insurance research analytical report [pdf]

    Consultation papers Published: 26/11/2015 Last modified: 30/11/2015
    This research document reports on the results of a quantitative study into PPI commissioned by us. We have published this alongside CP15/39: Rules and guidance on payment protection insurance complaints.