Search results

Showing 1 to 10 of 744 search results for needs of their vulnerable customers and should consider.

1. FCA announces proposals to further support consumer credit customers

   Press Releases Published: 19/06/2020 Last modified: 19/06/2020
   The FCA has today announced proposals which would provide continued support for users of certain consumer credit products, who are facing a financial impact because of the exceptional circumstances arising from coronavirus.

2. FCA confirms further support for consumer credit customers

   Press Releases Published: 01/07/2020 Last modified: 01/07/2020
   The FCA has today confirmed the support users of certain consumer credit products will receive if they are still experiencing temporary payment difficulties due to coronavirus.

3. FCA confirms further support for motor finance and high-cost credit customers

   Press Releases Published: 15/07/2020 Last modified: 15/07/2020
   We confirm support for users of motor finance, buy-now pay-later, rent-to-own, pawnbroking and high-cost short-term credit products, who face payment difficulties due to coronavirus.

4. FCA announces proposals to further support motor finance and high cost credit customers

   Press Releases Published: 03/07/2020 Last modified: 03/07/2020
   The FCA has today announced proposals which would provide continued support for users of motor finance and high cost credit products, who continue to face payment difficulties due to coronavirus (Covid-19).

5. FCA announces support for customers who are struggling to pay their mortgage due to coronavirus

   Press Releases Published: 22/05/2020 Last modified: 22/05/2020
   FCA announces proposals to support customers struggling to pay their mortgage due to coronavirus (Covid-19).

6. Fair treatment of customers

   Tasks for regulated firms Published: 12/05/2015 Last modified: 15/02/2023
   All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected.

7. Guidance for firms on the fair treatment of vulnerable customers

   Finalised guidance Published: 23/02/2021 Last modified: 19/07/2021
   Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly.

8. FCA asks banks to reconsider branch closures during coronavirus lockdown

   Statements Published: 28/01/2021 Last modified: 28/01/2021
   Firms are reminded to consider the impact of national restrictions on compliance with the Principles, given our existing guidance on branch closures. 

9. Our approach to ensuring firms treat vulnerable customers fairly

   Speeches Published: 05/03/2020 Last modified: 06/03/2020
   Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

10. Ensuring the fair treatment of customers in vulnerable circumstances

    Firms Published: 16/06/2022 Last modified: 16/06/2022
    The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.