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Showing 31 to 40 of 1501 search results for needs of vulnerable customers.

31. A test of conscience

    Speeches Published: 23/02/2015 Last modified: 26/02/2015
    Many domestic firms have established mission statements to support consumers in vulnerable circumstances. ... Consumers in vulnerable circumstances, for example, should not need to repeat their story multiple times to multiple people.

32. Messages firms can give customers about investments and life assurance following market volatility

    Firms Last modified: 13/08/2021
    We are giving firms extra time to produce their annual and half-yearly reports and accounts because of the impact of coronavirus (Covid-19).

33. Branch and ATM closures or conversions; good practice and areas for improvement

    Data Published: 23/02/2022 Last modified: 25/01/2023
    Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions.

34. Buildings insurance for leasehold properties

    Firms General insurers and insurance intermediaries Published: 30/04/2021 Last modified: 30/04/2021
    Our expectations of regulated firms when arranging and providing fair value buildings insurance for leasehold apartment buildings.

35. Flood and storm insurance claims

    Tasks for regulated firms Published: 14/10/2021 Last modified: 14/10/2021
    We remind firms to make sure they have plans in place to manage the impact of coronavirus on the seasonal increase in floor and storm-related claims.

36. Countdown to the Consumer Duty

    Speeches Published: 10/05/2023 Last modified: 10/05/2023
    Speech by Sheldon Mills, Executive Director, Consumers and Competition at EY: Less than three months to go until the Consumer Duty Implementation webinar

37. Rolling regulation forwards

    Speeches Published: 16/11/2022 Last modified: 16/11/2022
    Speech by Nikhil Rathi, FCA Chief Executive delivered at the UK Finance annual dinner.

38. Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings

    Focus areas Published: 18/01/2022 Last modified: 03/11/2022
    In March 2021, we launched the BiFD project to ensure firms continue to support borrowers in financial difficulty. As part of this work, we have been monitoring, gathering insight and acting where we have identified concerns at individual firms.

39. Digital Sandbox pilots

    Firms Published: 01/08/2023 Last modified: 01/08/2023
    Find out about the 2 pilots of the Digital Sandbox that the FCA has held.

40. FCA publishes Future Approach to Consumers

    Press Releases Published: 06/11/2017 Last modified: 13/03/2024
    The FCA has published its ‘FCA Mission – Our Future Approach to Consumers’ in 2017.