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Showing 81 to 90 of 747 search results for needs of their vulnerable customers and should consider.

  1. HomeServe fined £30 million for widespread failings

    Press Releases Published: 13/02/2014 Last modified: 13/02/2014
    HomeServe has accepted that it needed to restore its customer focus and move away from a culture of putting profits before treating customers fairly. ... The FCA considers that the failings were particularly serious given that a significant proportion of

  2. FCA outcomes and metrics

    Data Published: 02/04/2022 Last modified: 12/03/2024
    The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them.

  3. Credit unions carrying out consumer credit activities

    Tasks for firms Published: 16/11/2015 Last modified: 03/04/2024
    Find out how to notify the FCA or apply for permission to carry out Conditional Sale, Hire Purchase or other types of consumer credit activity.

  4. FCA confirms next stage of support for consumer credit and overdraft customers

    Press Releases Published: 30/09/2020 Last modified: 02/10/2020
    The FCA has confirmed measures to ensure firms provide tailored support for users of certain consumer credit and overdraft products amid difficulties due to coronavirus (Covid-19)

  5. Innovation Pathways eligibility criteria

    Firms Published: 27/03/2022 Last modified: 10/02/2023
    Check whether your firm meets Innovation Pathways eligibility criteria before applying, and find out what the FCA looks for when assessing your proposal.

  6. Business Plan 2024/25

    Business plans Published: 19/03/2024 Last modified: 09/04/2024
    Our Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy.

  7. Why black inclusion matters to us

    Speeches Published: 22/04/2021 Last modified: 22/04/2021
    Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at New Financial.

  8. Reaping the rewards of investing in women

    Speeches Published: 16/04/2024 Last modified: 24/04/2024
    Speech by Sheree Howard, Executive Director of Risk and Compliance Oversight at PIMFA Women’s symposium conference

  9. Mortgages and coronavirus: updated draft guidance for firms

    Policy and guidance Guidance consultations Published: 22/05/2020 Last modified: 17/08/2021
    FCA proposes updated draft guidance for firms on mortgages, debt advice and coronavirus

  10. High-cost short-term credit and coronavirus: draft temporary guidance for firms

    Guidance consultations Published: 17/04/2020 Last modified: 30/11/2020
    This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans